Cannot find a suitable contact on OpenReach website?

Hi all, long time lurker looking for some information about contacting OpenReach.
Our area has just had a lot of work done with FTTP pods on the telegraph poles and it is now showing as available to order. Great, except that in half of the area, the phone lines are all ducted underground.
Now, I would like to know from OpenReach what the plans are for these ducted properties, i.e. mine and lots of neighbouring properties.
It's a fairly densely populated area, so I would have thought it's financially viable to complete all the properties in the area, and not leave 50% in the lurch.
So, is there anyway to contact OpenReach and see what the plans are? It's very frustrating to know my quite elderly Mum can get up to 900mb Fibre, but 5 minutes walk away I am only getting 60mb ...
Thanks in advance.

https://www.openreach.com/fibre-broadband-availabili...

In reply to a post by Adduxi:

Our area has just had a lot of work done with FTTP pods on the telegraph poles and it is now showing as available to order. Great, except that in half of the area, the phone lines are all ducted underground.

Are you saying you can't get fttp? If you can the CBT is likely to be in a footway box not on a telephone pole.

In reply to a post by Adduxi:

Our area has just had a lot of work done with FTTP pods on the telegraph poles and it is now showing as available to order. Great, except that in half of the area, the phone lines are all ducted underground.

Are you saying that those properties with ducted connections are *not* showing as available to order?

depends on where it is depends on what plan its is and and what upgrade it was funded under

what does https://www.openreach.com/fibre-broadband produce; fttc or fttp coming soon ?

Sorry if I've confused anyone. I can and do get FTTC, but the FTTP availability checker shows no FTTP for anyone with underground phone lines. Also the TBB map also shows FTTP following the telegraph poles and blank where all the houses are supplied underground. I've registered my interest but I'm not holding my breath.
Thanks to all who have responded.

Just to update this old thread.
I've been speaking to an Openreach engineer who was in the area, and it seems the houses that are not supplied via telegraph poles have armoured cable installations, so no ducting. This was common practice at the time apparently.
So he didn't hold out any hope for FTTP in the immediate future.
To say I am disappointed is an understatement ....

In reply to a post by Adduxi:

it seems the houses that are not supplied via telegraph poles have armoured cable

Others have reported being missed due to armoured so you're not alone.

In reply to a post by dect:

In reply to a post by Adduxi:

it seems the houses that are not supplied via telegraph poles have armoured cable

Others have reported being missed due to armoured so you're not alone.

From what I'm seeing in Fibre First area's (of which I'm in) they are doing all overheads first, then making it available to order for underground (ducted) and then 'apparently' they will be finishing up with underground cables.

[removed by tbb] CEO of BT Group

[removed by tbb] CEO of Openreach.

Contact them directly.

Edited by seb (Mon 02-Feb-26 21:44:01)

hilarious I am only getting 60mb

So you are going to complain that you are only getting 60 m/bps (which is 50 m/bps above the USO and 30 m/bps above Govermment defintion of superfast

unbelivable

In reply to a post by Fastman3:

hilarious I am only getting 60mb

So you are going to complain that you are only getting 60 m/bps (which is 50 m/bps above the USO and 30 m/bps above Govermment defintion of superfast

unbelivable

No, I was bemoaning the fact that I don't have the choice, that's all, I could go to VM and get 500MB if I needed to, but I haven't due to past historical problems I had with them. Broadband speeds are moving at pace, and with remote working becoming the norm, along with streaming services, it's nice to have a choice.
My Openreach enquiry was answered, and as expected FTTP will not be coming at present.

It's completely reasonable to want to address an issue that could see your property stuck on sub-100Mbps for the next five years.

If you had 24Mbps ADSL in 2015 you'd have been about average and I'm sure there would have been people in comment boxes wondering what you were complaining about, yet that would have been unsuitable for a family working and learning from home over the past few months.