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Administrator MrSaffron
(staff) Wed 16-Sep-20 12:25:13
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Re: FTTP available, Address not listed....some progress?!


[re: mrvanx] [link to this post]
 
Even when everything has been done right, it does seem to take 24 to 48 hours for everything to trickle through the various databases

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jpm
(regular) Wed 16-Sep-20 13:06:38
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Re: FTTP available, Address not listed....some progress?!


[re: mrvanx] [link to this post]
 
If you have an address key and you're going with a provider that doesn't have online-only pricing, or affiliate links, then just place your order over the phone and give them that number.

Or just wait a bit, it depends how urgent this is.
Standard User mrvanx
(committed) Tue 22-Sep-20 13:19:42
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Re: FTTP available, Address not listed....little progress!?


[re: MrSaffron] [link to this post]
 
Still no products listed.

BT and sky's checkers say they are either having technical difficulties or they are updating thier systems.

Vodafone's checker states they cannot provide ANYTHING,

Zen's checker only offers normal ADSL by the looks of it (10M down, 1M up?);

Looks like I need to get back to Openreach AGAIN???

Am I likely to just p**s off the various people if I keep emailing the address I have had corespondence from previously about this?

Beeline rural wireless broadband
20Mbit down / 9mbit up, great service.


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Standard User mrvanx
(committed) Thu 01-Oct-20 12:16:33
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Re: FTTP available, Address not listed....Fixed, can order


[re: mrvanx] [link to this post]
 
Final update,

I ended up emailing the guy at Zen who I was initially dealing with, he took over the process and got in touch with OR.

Within 4 days of doing so the products now appear on our address, including the correct speeds etc...

All the details now appear on the BT wholesale site aswell as on various provider's checker pages.

Going to get the FTTP ordered next week through Zen as they have been good to deal with.

WooHoo!

Beeline rural wireless broadband
20Mbit down / 9mbit up, great service.
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