I mean before i sent an email to him i did also email a few of my contacts all over the country some at samknows, ofcom, connecting cambridgeshire amongst others to also email Openreach asking for direct communication from the top as all the other teams there were unhelpful and were not answering questions so i feel like that was part of it.
That and the email i sent basically stated that my whole area were interested in full fibre without the added cost of a community fibre partnership as i stated how it was commercially viable for them to upgrade the area also stating that all the virgin media customers in my area want to go to FTTP with cityfibre or openreach so there is a clear interest there
My contact at openreach and the other who works in placement of phone masts told me they had a discussion up the chain lets say stating my points how how it was imperative that Openreach acted as they had already lost the majority of customers and that those left were going to go to virgin media when they upgraded the node and cabs as per the planned work later next month according to Virgin Man In a Van (a cityfibre customer as virgin is too slow and unreliable he says, the best thing i heard this month).
I feel like the chances it was Clive are quite high from calling a few favours from various people. I know the response was not the type of response openreach higher complaints usually do it seemed quite different and in some sense sounded more true, I have experienced the different complaints teams before and it really was not the default email that others i know have had so i'll leave it for you to decide but calling in these favours did get me in touch with a lot of high up people in the past so its very possible.
But again as i said down to you to decide I always contact my people first before any teams as i would usually get a better response however this was not the case in this.