FTTP: Is ONT supplied by ISP (Openreach)?

When ordering FTTP/H is the ONT supplied by the ISP (via OR) or is it expected to be already there, like at a new-build?

Installed by Openreach when your ISP places your order for the service.

Little grey box on the outside wall, feeding the ONT inside. AIUI you have a bit of choice as to the location. Remember it needs to be near a power socket.

I'm not sure it is installed at all new builds. The outside one is, if the builder has ordered the infrastructure and put in the ducting and pull cords etc.

As Bob said, the ONT is supplied and installed by Openreach. They will only supply and install it on an FTTP customer order via their comms provider. However once it’s installed, it stays (or should) with the building.

As the ONT remains Openreach kit, part of their network technically and legally, they are responsible for its maintenance and performance. The end customer has some (limited) say, on install, where the ONT is located internally, and has responsibility in providing power for it.

EE have started to supply FTTP, called their Full Fibre Max, but are claiming that it is currently only available to customers with a working Optical Network Terminal (ONT) in their property. What do you think of that?

Deoesn't it mean you can only have FTTP if you have already have had FTTP from some other ISP & that you can't have FTTP even if FTTP is available at your location if you are currently with EE on ADSL, FTTC or G.Fast?

In reply to a post by RobertoS:

Little grey box on the outside wall, feeding the ONT inside. AIUI you have a bit of choice as to the location. Remember it needs to be near a power socket.

You can also choose what colour CSP Box to use out of the range that have in the van.
One of my neighbours has a brown one installed to match his brick work.

Paul

In reply to a post by PaulKirby:

In reply to a post by RobertoS:

Little grey box on the outside wall, feeding the ONT inside. AIUI you have a bit of choice as to the location. Remember it needs to be near a power socket.

You can also choose what colour CSP Box to use out of the range that have in the van.
One of my neighbours has a brown one installed to match his brick work.

Paul

Not any more Paul ..... you need to remember your install was quite some while ago.
The new CSP boxes are grey, grey, or grey.

That sounds like they are only offering to new build estates where all the kit is installed as the property is being built. OR Have a previous service with a different supplier.

As to why - pass. Why limit which customers you might offer service to. Weird.

In reply to a post by XRaySpeX:

EE have started to supply FTTP, called their Full Fibre Max, but are claiming that it is currently only available to customers with a working Optical Network Terminal (ONT) in their property. What do you think of that?

Cost I'd imagine. It's much cheaper to do a Port Restart than a New Install. If they are building their packages around a certain price point then maybe Port Restarts/Transfers are the only way to make it all add up for them.

Probably not price but

1. ONT being present limits volume, so useful as scaling up training of teams to handle the orders
2. EE FTTP is no landline service, so avoiding the pitfalls of people losing voice and not realising they would
3. Being a bit different to BT Consumer as a way to test the premise that people don't want landlines and do all voice stuff over their mobile, and EE is primarily seen as a mobile company

Importantly nothing has been communicated officially to say this is the case.

In reply to a post by XRaySpeX:

Deoesn't it mean you can only have FTTP if you have already have had FTTP from some other ISP & that you can't have FTTP even if FTTP is available at your location if you are currently with EE on ADSL, FTTC or G.Fast?

Looks that way. I put in my details on their checker and it said,
“... For fibre broadband, a working port has been identified. Please note the port will be taken over by us.”

Then tried my neighbours place, served by the same CBT, who have FTTP available to order, but not connected and the only offers from EE were for “Fibre” (FTTC) or “ Standard Broadband with landline” (ADSL2)

Edit - to add that I only have a single port ONT. Other folks may have the older 4 port ONT, with one or more ports already in use with (an)other FTTP provider(s). In such a situation, the ‘spare’ ports on the ONT could be available for EE (or indeed any other willing provider) to activate their FTTP service, whilst of course keeping the other existing service(s) on the ONT active.

Edited by Pheasant (Sat 10-Oct-20 15:22:55)