I haven't opened a ticket yet but I think I will go ahead, just more as a reminder that this is an ongoing issue and not resolved by any means. I'm sure I'll get the usual basic suggestions such as "reboot the router" which won't fix the problem at all.
Following the thread though, it doesn't seem very optimistic given their response to other customers so far. I wouldn't expect this less than stellar quality of support from a business oriented ISP. I'll give them the benefit of the doubt though and see how the next few days progress.
For reference, my BQM used to look something like this for a very long time: https://imgur.com/a/kQJc7i4
I just hope I don't have a repeat scenario like I had with another ISP some time ago, although that issue was related to poor single thread download speed and I was on FTTC at the time. Either way I was in contract and it was a bit of a tussle to get that other ISP to release me from it after countless weeks of no resolution.
EDIT: Used imgur as I was unable to provide a direct link to a historical BQM without it asking the user to login.
Edited by Ixel (Mon 02-Nov-20 14:38:29)