There are still the blips happening on the gateway that are affecting the connection though, unless you are special enough to get a new gateway that is
One blip has just happened now and it is back up to >160ms latency, i.e. back to how it was yesterday, I hope you haven't closed the ticket just yet
So I think it is mitigation rather than a fix, perhaps they keep rebooting the troublesome card enough times that all traffic fails over to other cards/ports and the problem is much reduced, then as things balance out again the issue returns.
I'd certainly want to go at least 24 hours without seeing massive spikes before I would think it is fixed.
If you look at pheasants BQM on the other gateway, it's a world away to what we have!
Edited by E300 (Tue 03-Nov-20 11:05:12)