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Standard User broadbandjockey
(committed) Fri 06-Nov-20 15:01:50
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BT Oprenreach FTTP migration


[link to this post]
 
My son is in a 2017 new build house served by BTO FTTP. Three years ago when he moved in he also had a BT Retail broadband service provided.

I 'babysat' the install. Took a while to get it going, nothing physically wrong, but lots of confusion involving the BT engineer ringing (whoever) to sort out the authentication of the ONT etc. It all bust into life after an hour or two.

His (second) 18 mth contract is up soon, and it seems he can migrate to Sky.

How is a FTTP migration arranged ? Sky send you their router, and you plug it in ?
Is the authentication process of the ONT now far more streamlined ?

The reason I ask, is that both he and his girlfriend are working from home, so being without the internet for more than an hour or two would be a bit of a disaster, so I'm inclined to advise he stays put with BT for the time being ?
Standard User ian72
(eat-sleep-adslguide) Fri 06-Nov-20 15:17:57
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Re: BT Oprenreach FTTP migration


[re: broadbandjockey] [link to this post]
 
Do they have 4G phones they could tether to for Internet for the time it is out?

Going from BT to Sky ought to be fairly quick changeover - I would expect to switch the router as soon as you notice the broadband has stopped working. However, a few ISPs have a habit of disabling the broadband at midnight of the day it is due to change or of not enabling the new one until after they have a confirmed live signal - I don't think BT or Sky do either of these but I haven't done a FTTP to FTTP migration.
Standard User j0hn83
(fountain of knowledge) Fri 06-Nov-20 16:00:13
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Re: BT Oprenreach FTTP migration


[re: broadbandjockey] [link to this post]
 
FTTP now has a gaining provider led process similar to FTTC making migrations much easier.

You only contact Sky to arrange the migration.
There is no need to contact the old ISP. Doing so can confuse things as poorly trained staff can mark you as leaving which can cease your service.
The new ISP inform your old ISP on your behalf.

There is no ONT authentication that needs redone. That ONT is now associated with that particular property and will stay activated even after moving out and a new owner/tenant moving in.

With an FTTC a migration your port in the fibre cabinet is reassigned to the new ISP.
With an FTTP migration the Ethernet port on the ONT is reassigned to the new ISP.

As pointed out in the post above sometimes the old ISP disconnects you prior to the new ISP activating you on the day of switchover.
The ONT should remain connected with the PON light on throughout.


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Standard User broadbandjockey
(committed) Fri 06-Nov-20 16:26:26
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Re: BT Oprenreach FTTP migration


[re: ian72] [link to this post]
 
Thanks Chaps

Yes, they both have (company) 4G phones, so teathering is indeed an option

So, as you say should just be a case of swapping the routers over on the day.

I know from my own experiences of FTTC migrations you can be dual enabled on changeover day
Standard User Highland76
(committed) Fri 06-Nov-20 16:39:59
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Re: BT Oprenreach FTTP migration


[re: broadbandjockey] [link to this post]
 
A moot point if your son has a single port ONT installed but if he has the 4 port ONT (they were still being installed in 2017) then you could ask Sky to provision a new FTTP service on a different ONT port. The advantage of this is that the new service can go live in as little as 24hrs and you won't have any downtime, ie only cancel the BT service once the Sky service is up and running. But of course the downside is that your son will lose his BT number and BT *may* hit him with FTTP cease fees, although personally I've never been hit with such fees in the past after completely stopping FTTP.

TalkTalk Business Fibre 900 -- Netgear RAX200

My Broadband Speed Test

Edited by Highland76 (Fri 06-Nov-20 16:42:31)

Standard User j0hn83
(fountain of knowledge) Fri 06-Nov-20 16:43:41
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Re: BT Oprenreach FTTP migration


[re: Highland76] [link to this post]
 
Sky will only provider a service on Port 1 unfortunately.

Edit: possible reasons for this could be:
to keep the ordering process more simplified.
Multicast services are only available on Port 1 which Sky may choose to use when launching their dish free TV service.

Edited by j0hn83 (Fri 06-Nov-20 16:46:25)

Standard User Highland76
(committed) Fri 06-Nov-20 17:05:53
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Re: BT Oprenreach FTTP migration


[re: j0hn83] [link to this post]
 
In reply to a post by j0hn83:
Sky will only provider a service on Port 1 unfortunately.

Edit: possible reasons for this could be:
to keep the ordering process more simplified.
Multicast services are only available on Port 1 which Sky may choose to use when launching their dish free TV service.


That's strange because its Openreach who usually decide on which ports to activate additional services on a multi-port ONT, not the CP. ONT ports 2/3/4 behave in exactly the same way as port 1. I don't think even the ONT type (single or multi-port) is known to the ordering CP. I know for a fact that BT and TalkTalk allow ports 2/3/4 to be used from my own experience.

TalkTalk Business Fibre 900 -- Netgear RAX200

My Broadband Speed Test
Standard User j0hn83
(fountain of knowledge) Fri 06-Nov-20 17:15:06
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Re: BT Oprenreach FTTP migration


[re: Highland76] [link to this post]
 
BT retail will only provide FTTP on Port 1.
Only BT Business will provide on other ports.
Possibly for the Multicast reasons stated above (BT TV will only work on Port 1).

The CP can 100% see which port what service is on and choose which port to order the migration on. OpenReach don't choose, they provide what is ordered.

edit: typos

Edited by j0hn83 (Fri 06-Nov-20 17:16:14)

Standard User broadbandjockey
(committed) Fri 06-Nov-20 17:35:52
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Re: BT Oprenreach FTTP migration


[re: j0hn83] [link to this post]
 
No worries anyway about losing his phone number. I just plugged a spare 5 quid Argos phone into the port, (the ONT is in his understairs cupboard,) and he uses the CAT5 tielines the builder put in to feed the router on his living room. The phone has only knowingly rung once, and it was a wrong number. Never knowingly had a spam call (which is interesting!)

BTW how many Ethernet ports does the Sky router have, 1 or 4? (because he uses a LAN connection for a few things)
Standard User j0hn83
(fountain of knowledge) Fri 06-Nov-20 17:38:37
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Re: BT Oprenreach FTTP migration


[re: broadbandjockey] [link to this post]
 
They provide their SR203 router which has 4 Ethernet LAN ports.
Standard User jpm
(member) Fri 06-Nov-20 19:22:33
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Re: BT Oprenreach FTTP migration


[re: j0hn83] [link to this post]
 
If you're using FTTP then only 3 of those are available for LAN devices.
Standard User Fastman3
(regular) Sat 07-Nov-20 10:46:54
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Re: BT Oprenreach FTTP migration


[re: broadbandjockey] [link to this post]
 
hmmm

might not be that simple as there wil be no copper on that site and it will be an FVA product not sure what skuy are doing on FVA and what you would have to do - its not the same as having FTTP where you have a normal copper service
Standard User j0hn83
(fountain of knowledge) Sat 07-Nov-20 11:33:32
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Re: BT Oprenreach FTTP migration


[re: Fastman3] [link to this post]
 
In reply to a post by Fastman3:
hmmm

might not be that simple as there wil be no copper on that site and it will be an FVA product not sure what skuy are doing on FVA and what you would have to do


It is the same process as any other migration. The OP doesn't have to "do" anything.

Sky aren't doing anything with FVA. They have never sold it. Only BT have ever sold FVA.
Sky provide Voice via VOIP from their Hub the same way BT do Digital Voice.

its not the same as having FTTP where you have a normal copper service


Sky don't use the copper line with FTTP. It's the same with and without a copper line present.

You're just going to confuse the OP.

A simple 1 line message explaining that any landline phone will need plugged into the Sky hub instead of the ONT would have covered it.

Edited by j0hn83 (Sat 07-Nov-20 11:34:13)

Standard User broadbandjockey
(committed) Sun 08-Nov-20 09:56:05
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Re: BT Oprenreach FTTP migration


[re: jpm] [link to this post]
 
In reply to a post by jpm:
If you're using FTTP then only 3 of those are available for LAN devices.


Yes, makes sence, one of the sockets is allocated to the ONT link?

I presume the router should just 'auto' configure accordingly when (correctly) connected up. I couldn't find any specific 'FTTP quick start' diagrams downloading info from Sky's support pages?
Standard User jpm
(member) Sun 08-Nov-20 10:51:20
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Re: BT Oprenreach FTTP migration


[re: broadbandjockey] [link to this post]
 
It's basic but the steps are here

https://www.sky.com/help/home/broadband/sky-broadban...
Standard User broadbandjockey
(committed) Sun 08-Nov-20 17:21:45
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Re: BT Oprenreach FTTP migration


[re: jpm] [link to this post]
 
Thanks everyone for the advice and info.

(Phone line voice service, far from a problem, I'm not sure he's ever made a landline call in his life ! I will make sure the phone remains plugged in for emergency use though)
Standard User candlerb
(fountain of knowledge) Sun 08-Nov-20 17:46:28
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Re: BT Oprenreach FTTP migration


[re: j0hn83] [link to this post]
 
In reply to a post by j0hn83:
Sky will only provider a service on Port 1 unfortunately.


Sky's FTTP setup instructions here suggest otherwise:

Step 4: "Tip: If you've got an ONT with more than one Ethernet port, you need to use the one you told us to take over when you bought your broadband."

Step 6: "Tip: If your PORT/LAN light hasn't turned green and you've got an ONT with more than one Ethernet port, try a different one."
Standard User broadbandjockey
(committed) Wed 25-Nov-20 12:52:36
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Re: BT Oprenreach FTTP migration


[re: broadbandjockey] [link to this post]
 
Migration all going well, due next week. As expected a 'love letter' from BT acknowledging the transfer date next week, but stating that as the phone service will become 'unbundled' on that day, he will carry on paying BT for line rental at the standard rate ?

He's definitely signed up for a 'voice' service from Sky, so who has cocked up ?
Standard User j0hn83
(fountain of knowledge) Wed 25-Nov-20 14:11:34
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Re: BT Oprenreach FTTP migration


[re: candlerb] [link to this post]
 
In reply to a post by candlerb:
Sky's FTTP setup instructions here suggest otherwise:


Cheers for that.

Perhaps they have amended their ordering system since the initial soft launch.

There's been a couple posts on the Sky forums and even a thread on here where attempts to activate a new Sky FTTP service on Port 2 resulted in Sky trying to take over/migrate the existing Port 1 service.

CarlT was 1 of those who tried and failed to get Sky to provision on any port other than port 1.
Sky tried to take over Port 1 which was in use by BT.
After a bit of back and forth I believe Sky gave up, conceding they couldn't do it.

As mentioned in my previous post the only limitation/difference I'm aware of between Port 1 and any other port on a 4 port ONT is that only Port 1 can be used for Multicast services.

Could be that Sky's internal FTTP ordering system didn't (or still doesn't) cater for a 4 port ONT.
In that case they can manually place the order to bypass that limitation.

Would be good to get confirmation from a Sky user that they have successfully activated FTTP on any port other than port 1 of a 4 port ONT.
I haven't seen any such posts on the Sky forum (yet), though I haven't looked there much recently.
Standard User broadbandjockey
(committed) Wed 02-Dec-20 12:22:43
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Re: BT Oprenreach FTTP migration


[re: broadbandjockey] [link to this post]
 
Just to close this thread off, my lad's FTTP migration from BT to Sky went very well

His BT connection died this morning at 01:30hrs (according to my BQM monitor).

He connected up his Sky SR203 this morning at 8am, and after a couple of minutes it burst into life.

The only odd thing was the voice service. The Voice port on his BT ONT was dead (as you'd expect). The Voice LED on the Sky router was green, and plugging the phone into there, he could make outgoing calls, and they had the correct CLID, but attempting to call in was just a 'Number Unavailable' tone or announcement )

However, incoming calls started working at around Noon, so all good now.
Standard User kitcat
(experienced) Wed 02-Dec-20 14:17:46
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Re: BT Oprenreach FTTP migration


[re: broadbandjockey] [link to this post]
 
broadband jockey

Outgoing voice setup is all On Sky and can be set up in advance including the CLI ( Same as CLI spoofing it can exist in two places).

Incoming has to be ported through from BT to Sky. So Sky have to build it in their systems then confirm to BT who can then port it. If this is done in the wrong order a call can bounce around in circles causing the appearance of congestion.

In order to prevent this any unused number prefixed by a porting prefix is meant to be given NU tone / announcement. Until all the steps are correctly completed this is what you get.
Standard User broadbandjockey
(committed) Wed 02-Dec-20 15:00:19
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Re: BT Oprenreach FTTP migration


[re: kitcat] [link to this post]
 
Thanks Kitcat (and all the others who gave advice)
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