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Standard User Seansmit17
(eat-sleep-adslguide) Sat 07-Nov-20 02:05:29
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BT database gone "wonko"


[link to this post]
 
According to the BT ADSL Checker half or most of my street cant get FTTC anymore but all the houses here are on the same cab, Cab 7 (PE2 9PH)

And as a result my address and most of the others on my road show as not being able to get FTTC

Things where fine last week.

How can this be fixed??

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User candlerb
(fountain of knowledge) Sat 07-Nov-20 08:08:58
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
If you search by address in the BT wholesale checker, does it say "Wait list" in the results?
Standard User Fastman3
(regular) Sat 07-Nov-20 10:44:49
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
not wonko at all - that suggest there were spare ports last time you looked and now there are not be very surprised now if anyone can order


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Standard User Seansmit17
(eat-sleep-adslguide) Sat 07-Nov-20 13:53:00
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Re: BT database gone "wonko"


[re: Fastman3] [link to this post]
 
Missing the point here..

If there was no spare ports, then no one could order. But some houses can, others can not.

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User Seansmit17
(eat-sleep-adslguide) Sat 07-Nov-20 13:53:17
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Re: BT database gone "wonko"


[re: candlerb] [link to this post]
 
Not that I can see.


Edit:

Here are some screen shots of 2 addresses on my street. 1 can get FTTC one can not.

https://gyazo.com/eef2dcda288e6817c62ab1c5cb453cc0

https://gyazo.com/0ec1b34c7b3ac5dac03affcaaf01efa9

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL

Edited by Seansmit17 (Sat 07-Nov-20 15:31:52)

Standard User Fastman3
(regular) Sat 07-Nov-20 17:26:16
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
so that means the other cannot be on cab 7 - - 7 not a new cab wont have been any changes dont forget if there other cabs close and you only do at an address level rather than an DEL (exchnage line telephne number level) then this migth determine why its odd

there can be no other explanation -
Standard User Seansmit17
(eat-sleep-adslguide) Sat 07-Nov-20 17:50:34
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Re: BT database gone "wonko"


[re: Fastman3] [link to this post]
 
It shows at the top of the checker that both address's are served by cab 7...

are you trying to say that info is wrong all of a sudden?

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User j0hn83
(fountain of knowledge) Sat 07-Nov-20 20:45:47
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Re: BT database gone "wonko"


[re: Fastman3] [link to this post]
 
In reply to a post by Fastman3:
there can be no other explanation -


Wrong.

Instead of being lazy and repeating nonsense why not just do a search on the postcode provided in the OP.

Number 1 is on PCP 7 Peterborough Central and shows no FTTC estimates or VDSL Multicast, yet FTTPoD (which is only available to lines on an FTTC enabled cabinet) is available.

Number 11 is on the same PCP on the same exchange and has full VDSL estimates with a high of 80Mb.

A database issue of some sort.
Standard User Zarjaz
(eat-sleep-adslguide) Sat 07-Nov-20 20:55:51
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Re: BT database gone "wonko"


[re: Fastman3] [link to this post]
 
than an DEL (exchnage line telephne number level)

DEL ..... Direct Exchange Line

Standard User dect
(fountain of knowledge) Sat 07-Nov-20 22:51:59
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
Does seem as if something strange is going on.

If you compare the predicted ADSL speeds for both properties it would imply the distance from cabinet 7 to both properties is a similar distance so I really can't understand why one is predicting full speed VDSL and the other is predicting no VDSL.


Edit: Before someone says ADSL comes from the exchange, I know that but if two telephone lines go from the exchange to the same cabinet and then go on to two different properties and the predicted ADSL speeds are similar that shows the distance from that cabinet to each properties is a similar distance.

Edited by dect (Sun 08-Nov-20 10:21:21)

Standard User Seansmit17
(eat-sleep-adslguide) Mon 09-Nov-20 15:35:28
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
How does one go about getting this kind of thing fixed?

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User dect
(fountain of knowledge) Mon 09-Nov-20 15:43:11
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
witchunt posted this on another thread recently, it may also be helpful with this issue.
In reply to a post by witchunt:
https://www.openreach.com/fibre-broadband-availabili...
In the drop down select the option I cannot get broadband but my neighbours can.
Failing that just take it to the CEO.
Also MrSaffron may be able to help.
Standard User PaulKirby
(knowledge is power) Mon 09-Nov-20 16:03:22
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Re: BT database gone "wonko"


[re: dect] [link to this post]
 
In reply to a post by dect:
witchunt posted this on another thread recently, it may also be helpful with this issue.
In reply to a post by witchunt:
https://www.openreach.com/fibre-broadband-availabili...
In the drop down select the option I cannot get broadband but my neighbours can.
Failing that just take it to the CEO.
Also MrSaffron may be able to help.

Yeah BT Openreach via Twitter now sends you that same link, especially when multi addresses are submitted to be resolved.

Paul

BTBroadband - Full Fibre 900 Halo 1 + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
TBB Speedtest IPv4 | TBB Speedtest IPv6 | Ookla Speedtest (CLI) | MikroTik Tik RB4011iGS+RM (BQM)
Standard User Seansmit17
(eat-sleep-adslguide) Mon 09-Nov-20 16:21:57
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Re: BT database gone "wonko"


[re: dect] [link to this post]
 
Thanks. I filled in the form and sent it on.

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User Seansmit17
(eat-sleep-adslguide) Wed 11-Nov-20 13:55:46
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
Got a reply from someone at OR today:

Hello Sean,



Thank you for contacting us.



I've had a look at this for you and it looks like your query will need some further investigation by our specialist team to resolve.



What I'm going to do is forward your query on to them directly and we will be contacting you once we have the relevant details.



Sorry I wasn't able to deal with your issue today, we will be in touch as soon as possible.



Your patience is much appreciated.



Thanks & Regards,


Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User PaulKirby
(knowledge is power) Wed 11-Nov-20 14:06:28
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
That sounds like the generic response, I have had similar responses when I had them resolve errors in their database for 3 homes near me.

Give it 3 to 5 days it might get resolved by then.

Paul

BTBroadband - Full Fibre 900 Halo 1 + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
TBB Speedtest IPv4 | TBB Speedtest IPv6 | Ookla Speedtest (CLI) | MikroTik Tik RB4011iGS+RM (BQM)
Standard User Seansmit17
(eat-sleep-adslguide) Thu 12-Nov-20 14:19:28
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Re: BT database gone "wonko"


[re: PaulKirby] [link to this post]
 
Either way, as of today it is fixed and my address is showing as able to receive FTTC

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User PaulKirby
(knowledge is power) Thu 12-Nov-20 16:19:35
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
In reply to a post by Seansmit17:
Either way, as of today it is fixed and my address is showing as able to receive FTTC

Nice smile

Paul

BTBroadband - Full Fibre 900 Halo 1 + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
TBB Speedtest IPv4 | TBB Speedtest IPv6 | Ookla Speedtest (CLI) | MikroTik Tik RB4011iGS+RM (BQM)
Standard User dect
(fountain of knowledge) Thu 12-Nov-20 16:32:45
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
In reply to a post by Seansmit17:
as of today it is fixed and my address is showing as able to receive FTTC
Glad you got it sorted smile
Standard User Seansmit17
(eat-sleep-adslguide) Thu 12-Nov-20 16:59:20
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Re: BT database gone "wonko"


[re: dect] [link to this post]
 
Ill be able to jump to vodafone gigafast from vodafone fttc

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User RobertoS
(elder) Thu 12-Nov-20 17:58:33
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
Yet you can't pay your energy bills?

__________________________________________________________
Sovereignty Means Sovereignty

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
Experience shows us that love does not consist in gazing at each other but in looking together in the same direction.
Antoine de Saint-Exupéry.
Standard User Seansmit17
(eat-sleep-adslguide) Thu 12-Nov-20 18:44:56
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Re: BT database gone "wonko"


[re: RobertoS] [link to this post]
 
Er, not that its your concern but ill be saving £25 a month in the switch.

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User RobertoS
(elder) Thu 12-Nov-20 18:56:04
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
In reply to a post by Seansmit17:
Er, not that its your concern but ill be saving £25 a month in the switch.
You seemed to think it was everyone's concern when you were going on about it less than three weeks ago.

I suggest a review of financial priorities is required, not ludicrously fast broadband for a single person. Else you'll have money problems for life.

__________________________________________________________
Sovereignty Means Sovereignty

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
Experience shows us that love does not consist in gazing at each other but in looking together in the same direction.
Antoine de Saint-Exupéry.
Standard User Seansmit17
(eat-sleep-adslguide) Thu 12-Nov-20 21:05:56
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Re: BT database gone "wonko"


[re: RobertoS] [link to this post]
 
Asking for advice on something is not the same as asking what you or others think I should do with my money, That thread was about charges on an account.

Can we get back on topic now?

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User RobertoS
(elder) Thu 12-Nov-20 21:29:00
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
Certainly smile.

Have you still got the Virgin connection as well, in your sig and profile, or are they simply out of date?

__________________________________________________________
Sovereignty Means Sovereignty

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
Experience shows us that love does not consist in gazing at each other but in looking together in the same direction.
Antoine de Saint-Exupéry.

Edited by RobertoS (Thu 12-Nov-20 21:30:42)

Standard User Seansmit17
(eat-sleep-adslguide) Thu 12-Nov-20 22:13:58
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Re: BT database gone "wonko"


[re: RobertoS] [link to this post]
 
I am still with VM until the 24th Nov.

I am going to switch to Vodafone either fibre or fttc depending if fibre is ready, and at £22.50 a month for the 70mb fttc its a good saving from VM.

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User RobertoS
(elder) Thu 12-Nov-20 22:36:48
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
Now your posts make sense to me smile. I was very confused earlier.

Just a thought though. What are your FTTC estimates from the BT Wholesale checker?

__________________________________________________________
Sovereignty Means Sovereignty

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
Experience shows us that love does not consist in gazing at each other but in looking together in the same direction.
Antoine de Saint-Exupéry.
Standard User Seansmit17
(eat-sleep-adslguide) Thu 12-Nov-20 22:41:47
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Re: BT database gone "wonko"


[re: RobertoS] [link to this post]
 
For some odd reason they have been up and down.

currently sat at 73mb according to vodafone but 80mb (clean) from the checker and 75 (impacted)

I am not far from the cab. But going from 500mb to 70 is gonna be a shock if I have to xD

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User RobertoS
(elder) Thu 12-Nov-20 22:50:22
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
Yep, it'll be a shock when you want to download stuff. But places like this and YouTube and the like, even decent streaming, are well within the capability of 70Mbps.

For instance I can run my new Android TV off my HomeFi mobile data connection which is much slower than that. F1 races on the TV, real-time lap times matching it on my iPad running from the same router. Not a stutter!

Similarly I can walk down the road with my mobile streaming things.

__________________________________________________________
Sovereignty Means Sovereignty

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
Experience shows us that love does not consist in gazing at each other but in looking together in the same direction.
Antoine de Saint-Exupéry.
Standard User adslmax
(eat-sleep-adslguide) Fri 13-Nov-20 00:52:59
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
In reply to a post by Seansmit17:
For some odd reason they have been up and down.

currently sat at 73mb according to vodafone but 80mb (clean) from the checker and 75 (impacted)

I am not far from the cab. But going from 500mb to 70 is gonna be a shock if I have to xD


Any G.fast available to u? 330/50

PN FTTC 80/20 since 2014
Standard User RobertoS
(elder) Fri 13-Nov-20 01:03:59
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Re: BT database gone "wonko"


[re: Seansmit17] [link to this post]
 
The BT Wholesale figures are sync ranges. Vodafone are probably covering themselves against complaints, but won't be capping it.

__________________________________________________________
Sovereignty Means Sovereignty

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
Experience shows us that love does not consist in gazing at each other but in looking together in the same direction.
Antoine de Saint-Exupéry.
Standard User Seansmit17
(eat-sleep-adslguide) Fri 13-Nov-20 15:41:27
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Re: BT database gone "wonko"


[re: adslmax] [link to this post]
 
Not on cab 7.

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
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