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Standard User broadbandjockey
(committed) Thu 12-Nov-20 18:56:44
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New Build: Openreach FTTP database


[link to this post]
 
A friend is about to move into a new build house.
The ONT is installed (though wasn't switched on when she visited)

She's tried to order a service, but although her postcode is on the drop down menu, her house number isn't

She's ordering via Sky, but I assume this will be driven by Openreach's database, which hasn't updated yet.

What's the current situation regarding updates, and is there anything she can do to 'bump' it ?
Administrator MrSaffron
(staff) Thu 12-Nov-20 21:16:00
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Re: New Build: Openreach FTTP database


[re: broadbandjockey] [link to this post]
 
Does https://www.openreach.com have the house in its checker?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Highland76
(committed) Thu 12-Nov-20 21:29:49
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Re: New Build: Openreach FTTP database


[re: broadbandjockey] [link to this post]
 
Does the address appear on the Royal Mail database yet? If not, report it missing online.

https://www.royalmail.com/personal/receiving-mail/up...

TalkTalk Business Fibre 900 -- Netgear RAX200

My Broadband Speed Test


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Standard User broadbandjockey
(committed) Fri 13-Nov-20 08:45:51
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Re: New Build: Openreach FTTP database


[re: MrSaffron] [link to this post]
 
Address appears on the Openreach checker, but not Royal Mail, so worth giving Sky a poke ?
Standard User CJT
(experienced) Fri 13-Nov-20 09:06:12
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Re: New Build: Openreach FTTP database


[re: broadbandjockey] [link to this post]
 
In reply to a post by broadbandjockey:
Address appears on the Openreach checker, but not Royal Mail, so worth giving Sky a poke ?


As suggested by Highland76 it needs to be reported to Royal Mail as missing if it does not appear on their database - here

CJT.

On BT Broadband up to 80 Mbps...

But NOT for much longer!

Previously on NOW TV Broadband up to 38 Mbps

Edited by CJT (Fri 13-Nov-20 09:07:15)

Standard User broadbandjockey
(committed) Fri 13-Nov-20 09:15:23
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Re: New Build: Openreach FTTP database


[re: CJT] [link to this post]
 
In reply to a post by CJT:
As suggested by Highland76 it needs to be reported to Royal Mail as missing if it does not appear on their database - here


Yep, she did that when she got no result back
Standard User Highland76
(committed) Fri 13-Nov-20 09:16:28
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Re: New Build: Openreach FTTP database


[re: broadbandjockey] [link to this post]
 
In reply to a post by broadbandjockey:
Address appears on the Openreach checker, but not Royal Mail, so worth giving Sky a poke ?


You can, but you should get in touch with Royal Mail using that link I provided earlier. Once Royal Mail update the database then you might find Sky update their database as well.

TalkTalk Business Fibre 900 -- Netgear RAX200

My Broadband Speed Test
Standard User CJT
(experienced) Fri 13-Nov-20 09:25:32
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Re: New Build: Openreach FTTP database


[re: broadbandjockey] [link to this post]
 
What do you mean by no result?

It may take sometime for them to reply to her.

CJT.

On BT Broadband up to 80 Mbps...

But NOT for much longer!

Previously on NOW TV Broadband up to 38 Mbps
Standard User broadbandjockey
(committed) Fri 13-Nov-20 09:41:52
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Re: New Build: Openreach FTTP database


[re: CJT] [link to this post]
 
I meant by 'no result' that her address doesn't appear on the Royal Mail finder ?
Standard User CJT
(experienced) Fri 13-Nov-20 09:52:18
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Re: New Build: Openreach FTTP database


[re: broadbandjockey] [link to this post]
 
In reply to a post by broadbandjockey:
I meant by 'no result' that her address doesn't appear on the Royal Mail finder ?


OK, so has she followed the steps Highland76 advised and informed Royal Mail?

CJT.

On BT Broadband up to 80 Mbps...

But NOT for much longer!

Previously on NOW TV Broadband up to 38 Mbps
Standard User broadbandjockey
(committed) Fri 13-Nov-20 10:20:50
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Re: New Build: Openreach FTTP database


[re: CJT] [link to this post]
 
Yes !
Standard User CJT
(experienced) Fri 13-Nov-20 10:22:28
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Re: New Build: Openreach FTTP database


[re: broadbandjockey] [link to this post]
 
In reply to a post by broadbandjockey:
Yes !


Excellent then she needs to wait for Royal Mail to get back to her, or keep checking until the address is on the Royal Mail database online.

I hope it gets sorted soon.

CJT.

On BT Broadband up to 80 Mbps...

But NOT for much longer!

Previously on NOW TV Broadband up to 38 Mbps
Standard User broadbandjockey
(committed) Sat 14-Nov-20 10:47:21
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Re: New Build: Openreach FTTP database


[re: CJT] [link to this post]
 
She phoned up Sky yesterday and placed a verbal order, all signed up now.
Standard User CJT
(experienced) Sat 14-Nov-20 20:26:25
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Re: New Build: Openreach FTTP database


[re: broadbandjockey] [link to this post]
 
Well that's good, lets hope by the time her contract is up for renewal her address has been added to the RM database.

CJT.

On BT Broadband up to 80 Mbps...

But NOT for much longer!

Previously on NOW TV Broadband up to 38 Mbps
Standard User broadbandjockey
(committed) Sun 15-Nov-20 16:18:34
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Re: New Build: Openreach FTTP database


[re: CJT] [link to this post]
 
In reply to a post by CJT:
Well that's good, lets hope by the time her contract is up for renewal her address has been added to the RM database.


Let's hope it's much sooner than that, there's no end of stuff to order and have delivered !
smile
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