After a protracted install taking over 3 months and numerous visits Zen activated FTTP on 20/10. (There were issues getting underground delivery finally resolved after duct was repaired and CBT reassigned). It has had variable performance and was advised that my location (NI) and how Zen deliver backhaul may be a reason why the performance and latency did not compare well with another family member's BT FTTP in same area. Zen agreed to release the line from contract to facilitate a move without penalty - very helpful and generous of them (part of reason I have been a Zen user for over 20 years).
I am in process of moving to BT and wondered how it would happen. When I went to place the order online the checker suggested I could not get digital voice. I spoke to them by phone and they said they would delver a land line service but would need an engineer visit. When the fibre was installed the copper was not brought into the premises and I had the small ONT installed. Others I know on BT FTTP have the larger ONT. The agent taking order said they could see the modem and the system suggested I need an engineer visit "to configure landline services" then I could look at options.
When the order was placed all seemed to happen as planned. I was wondering as I have moved many ADSL and VDSL over the years and wondered how FTTC would work. It appears to be post code linked and BT could detect the modem, serial and type etc. No surprise as this happened during install when the installer called Openreach to activate and confirm the modem.
I am wondering what happens for voice service. I asked the sales people and they said they would not use copper as they do not do that now. My exchange is already listed as ending copper ordering from June 2021 and my whole area has FTTP - every house has access. The sales agent also said there was no option presented to even order a copper based service for my premises - curious.
Does anyone have any experience moving from a data only service such as Zen to a service with digital voice? I am guessing the ONT needs changed to support some sort of split service probably by VLAN or multiple login. The install just completed for another family member has a different ONT and this does support digital voice. I am guessing as Zen were data only they did not have the option or request to install an ONT that would support a BT digital voice service.
Just curious what happens. I retain FTTC so if worst comes to worst an end up with no FTTP I can revert to the 80/20. BT stressed the data would go live on the activation date (14/12) and they would then resolve the voice if needed. I noted the account has a new telephone number allocated so somewhere I am sure the system works. I just dread someone showing up, realising the copper was "stripped back" and the line needs replaced. The original Openreach engineer said he has never been requested to fit an old-style copper with fibre and BT master socket in many months.
I will update when it all happens. Wondered if anyone had any experience.