Installing Fibre to Coffee Shop

We've asked BT to install fibre to our small coffee shop.(Rural Cheshire) (2018) We have a BT line and broadband through an underground duct from a new pole 50m away. We have fibre to our main house which is just by the Coffee shop . (Openreach ran a fibre cable from outside primary school 50m away )We've had 3 engineer visits and each time they spent about an hour here before deciding "we can't do it" They mentioned something about fitting a CBT box to the pole?? The duct is exposed at both ends and has a blue rope to pull new cable through and existing cable in it. We've had to remove flooring to expose the duct.
Is there a reason that fibre can't be installed as we can't get an answer from BT the last email says "order cancelled, charges refunded" Does anyone know why it can't be done and how do we ask Openreach?BT for an explanation. Many Thanks

If there are no spare connectors on the existing CBT then will need an additional one installing, i.e. not what the final install engineers will do

Does your coffee shop have its own address, or is it considered part of your house?

I think installing a length of CAT-5 cable from your router through to the Coffee Shop to a WiFi extender would be my thoughts.

Why pay for an extra service when you already have one.?

Edited by busterboy (Sun 20-Dec-20 09:21:25)

In reply to a post by busterboy:

I think installing a length of CAT-5 cable from your router through to the Coffee Shop to a WiFi extender would be my thoughts.

Why pay for an extra service when you already have one.?

One very good reason is to keep coffee shop customers off the home network so they can't see things like streaming devices and connected computers. I wouldn't want strangers connecting to my home network.

They also shouldn't be on the same network as any IP enabled infrastructure used in the coffee shop - things like tills, card payment machines, computers and printers.

There are also things to consider such as whether the ISP of the home connection permits it to be shared in this way. It's probably against their terms and conditions. What happens if a coffee shop customer downloads pirated material or other illegal content? The coffee shop needs its own internet connection with a business contract that allows its use for customer wi-fi.

It's also good practice to put in filtering, a portal that requires acceptance of terms and conditions, a regularly changing password and wi-fi disabled automatically outside trading hours.

Edited by caffn8me (Sun 20-Dec-20 16:53:03)

How far away is the coffee shop? If it's physically connected then just run a cable. If there is a gap but there is still line of sight, look into the UniFi building to building bridge and use Unifi AP's in the coffee shop so you can have proper high quality AP's and a real guest portal with barely any effort.

Edit after your post: Unifi kit sounds ideal then. You can create separate vlans for the Home/Coffee Shop and keep those separate, and any customers using the guest portal are entirely isolated on their own.

Edited by Skie (Sun 20-Dec-20 16:43:59)

And on top of this, were someone to view anything illegal you could be held liable.

Surely a router like I have ASUS RT-AX88U or similar and setup the "Guest Network" with it's own password is that not secure enough.

Not here to argue but thought it was a simple solution.

In reply to a post by busterboy:

Not here to argue but thought it was a simple solution.

It would technically work, but for a business to provide internet to its customers in the UK there are complex legals around liability unfortunately.

There are routers that provide "captive portal" pages that ask you to acknowledge terms and provide contact details. This is the sort of thing a business needs to use.

Edited by jchamier (Sun 20-Dec-20 18:53:34)

In reply to a post by jchamier:

In reply to a post by busterboy:

Not here to argue but thought it was a simple solution.

It would technically work, but for a business to provide internet to its customers in the UK there are complex legals around liability unfortunately.

There are routers that provide "captive portal" pages that ask you to acknowledge terms and provide contact details. This is the sort of thing a business needs to use.

Gotcha.