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Standard User candlerb
(fountain of knowledge) Sat 09-Jan-21 08:46:48
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Re: Openreach Installs Jan '21


[re: MHC] [link to this post]
 
In reply to a post by MHC:
However, I am not willing to have a third party on the premises at present.


IMO that trumps everything else. Phone up your CP (BT Business), tell them to cancel the appointment, and reschedule for March/April or whenever you choose.

Since this is a "business" service, an automatic cancellation may not take place: it's possible they treat business orders as different to residential ones, even if the property itself is residential.

If an engineer does turn up and you refuse them access, then you may get charged a missed appointment fee.
Standard User _Icaras_
(newbie) Sat 09-Jan-21 10:02:59
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Re: Openreach Installs Jan '21


[re: TheInstaller] [link to this post]
 
In reply to a post by TheInstaller:
In reply to a post by MHC:
There are various comments in threads about whether OR will be continuing with installs - planned, scheduled or future.

A single thread about peoples experience or statements from BT or OR will keep it all together.



I am awaiting an FTTP install to replace FTTC and scheduled for Wednesday 13th.

I finally spoke with OR this afternoon and was told that some work had already been cancelled such as "socket shifts". Upgrades may/maynot proceed and similarly new installs would be dependent on the property.

In my case, they were unsure of the status at present - and it will be confirmed on Monday. My offer to do the internals has been taken seriously and escalated however, the order management team could not give a definite yes/no - similarly it will be decided by Monday.

As you've previously said in other posts you already have a 70+meg connection, which i assume is stable. Therefore i would expect your order to be delayed until after 1st March.


It depends I think. My friend’s FTTP install was completed yesterday by a contractor. I’m thinking if Openreach had already decided a particular install was to go to the contractors then they’re letting them complete.

If the install was to be completed by direct labour then I’d say that has a much higher chance of being cancelled.

Icaras
Standard User MHC
(sensei) Sat 09-Jan-21 10:41:00
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Re: Openreach Installs Jan '21


[re: candlerb] [link to this post]
 
Just waiting to see if OR finally agree to part and part install - been done before with copper services, and elsewhere I have managed differing installs with OR just providing the final connection. That includes running and installing fibre - although not FTTP.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit


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Standard User Zarjaz
(eat-sleep-adslguide) Sat 09-Jan-21 13:08:32
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Re: Openreach Installs Jan '21


[re: candlerb] [link to this post]
 
However, I am not willing to have a third party on the premises at present.


IMO that trumps everything else. Phone up your CP (BT Business), tell them to cancel the appointment, and reschedule for March/April or whenever you choose.

I’d have to say I agree ....

Standard User dect
(fountain of knowledge) Sat 09-Jan-21 15:38:19
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Re: Openreach Installs Jan '21


[re: MHC] [link to this post]
 
I'm with you, I would wait until they confirm if they are willing to allow a delegated internal install (by you), cancelling/rescheduling before you know that doesn't make sense to me. It would be like throwing a lottery ticket away before the numbers have been drawn even though you know your unlikely to win there is always a chance.
Standard User burble
(committed) Sat 09-Jan-21 17:26:56
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Re: Openreach Installs Jan '21


[re: MHC] [link to this post]
 
In reply to a post by MHC:
However, I am not willing to have a third party on the premises at present.


I've given TTB a few days, will ring them up Monday and cancel FTTP install until later date, that will be 7 days notice. I'll stick with 5Mb for a few more weeks/months, as CV-19 is bad around here at moment.
Standard User burble
(committed) Mon 11-Jan-21 19:00:38
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Re: Openreach Installs Jan '21


[re: burble] [link to this post]
 
Well that's my FTTP install postponed until such time as CV-19 abates in our area, or I get given a jab, although gf is likely to be a month or two after me at getting a jab.
Standard User bigbadjon303
(newbie) Tue 12-Jan-21 15:04:23
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Re: Openreach Installs Jan '21


[re: MHC] [link to this post]
 
I had a terrible experience yesterday - OR fitted all the external gear (after realising they needed a platform) then said the couldn't come inside to finish.

The Engineer upon leaving said "you might want to call BT as your internet connection could be effected"

So I was then on the phone for 2 hrs to BT trying to sort out what was going to happen from midnight as I was changing ISPS.

Both me and my partner are working from home and it's critical that our Internet is working!!

BT said that at the moment if you have a working internet connection then they are not coming in to finish the installation, which is mental as you are then classed as "Beyond the point of no return".

I've made a complaint.
Standard User wolvesmad
(knowledge is power) Tue 12-Jan-21 16:52:37
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Re: Openreach Installs Jan '21


[re: bigbadjon303] [link to this post]
 
It's not just Openreach I had the same with Sky. TV installer turned up and said he couldn't come inside.

-

SkyUltrafast FTTP 150
Standard User FarmerStuart
(newbie) Tue 12-Jan-21 17:20:10
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Re: Openreach Installs Jan '21


[re: wolvesmad] [link to this post]
 
I had the same in the first lockdown, worked out very nicely as he fitted the dish and ran the cable up the outside of the house into the loft where I took over did the internal run and then passed the cable out the window for him to terminate.
One install ticked off the list, he didn't have to come in the house and less work for him plus I got the internal cable run the way I wanted it and enough slack I can move it elsewhere without troubling them.
Just remembered Sky warned me in advance that this was the case so I was prepared for it.

Moving back on topic, if Openreach can't do internal work does that mean they will be splitting the installs and doing the outside work first before returning to do the internal work when it is safe to do so?
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