Openreach than said issue would be resolved by 9th, its now 11th, called ISP this morning Openreach come up with some baloney and now say will be done 22nd.
this countries work ethics have gone too ****
I have to agree, my experience getting an FTTC line last June was similar. Multiple operatives saying they had attended and were unable to complete the job. Excuses ranged from unsafe pole (it isn't marked as such and there is someone up it every two weeks) to 'the installation was more complicated than expected and a higher skilled technician was required' (is dropwire installation not a basic skill?) to the good old 'nobody was home, please pay money for missed appointment'. It was only when I told the CP that there is CCTV to the property that would prove nobody turned up that they backed down.
Two weeks later, the fifth person to be assigned the job called me and even he was shocked when I told him he was the first to make contact with me in any way. He was asking what was wrong with the site, I said it's a quiet residential street and the pole is directly outside the house. Nice guy turned up, ran new dropwire, found pair at top of pole, connected up and was done in no time.
That wasn't the end of it, a further week went by when I was being told that the jumpering at the PCP needed to be done before I could get service, and that couldn't happen as there wasn't a DSLAM port available. No amount of telling them I had VDSL sync would convince Vodafone that wasn't the truth...
It's a single DSLAM PCP, and when it was eventually resolved the sync didn't even drop so it was connected to the right port all along...
There are some good people working for Openreach but my experience is about 1 in 5 (once you count subcontractors) are the people you actually want doing the work.
It was the same trying to get a noise fault on the D-side resolved, four people wouldn't listen to me and messed about doing things like changing the dropwire (twice - and it was only a month old) and simply abandoning the job. The fifth guy listened, said I made a lot of sense and rerouted the underground D-side pair. Sync rate doubled and line stable from then on.
Edited by ft247 (Thu 11-Feb-21 11:18:52)