The BT order failed again, and was cancelled after I spoke to a really helpful guy from the Full Fibre team (much more knowledgeable than BT retail or connections, but still could not understand why it wont work, he checked the flags etc and said they are fine)
I then ordered with Zen, it almost immediately failed, so I called them up and they are looking in to it. - Wait for KCI-1 - FAILED 16/02/2021 16:09 is the error.
Zen CS said this was an address or ONT mismatch, the details I get from Cerberus do not match the SN from my ONT - anyone know why that might be the case?
(We did have some install issues back in Feb 2020 where my appointment was mixed up with my neighbours, I've been told on multiple occasions this was resolved but I don't believe in coincidences..)
I've sent pictures of my ONT to them, but I'm not holding out much hope...
Edited by Tek (Tue 16-Feb-21 18:29:47)