Package switch slower speed.

I signed up for Fibre 65 and lost my connection for a couple of minutes later in the day when it came back i tested and got 21Mbps, i went on live chat and after half an hour going through stuff i lost connection again, when it came back i had lost all the chat i had so far and couldn't get into my router using my own password it turned out the router had been reset, i eventually got back in and i got the test result below, the maximum i can now get is 36,805 kbps (from router stats below) but its connected at 31.9 Mbps,

These were the speeds predicted in the email - Fibre 65 - You can look forward to an estimated download speed between 60.0Mbps and 80.0Mbps with a minimum guaranteed speed of 50.7Mbps.


Edit 21 Feb - today i turned the router off and left it off for more than 30 mins and it hasn't worked i am still getting 24 Mbps in the router stats 20 Feb.


My usual router stats https://community.talktalk.co.uk/t5/image/serverpage...

Router stats after disconnect 20 Feb - https://community.talktalk.co.uk/t5/image/serverpage...

Router stats 21 Feb - https://i.postimg.cc/MpCsZVK6/mmm.jpg

Speed test after speed dropped - https://community.talktalk.co.uk/t5/image/serverpage...


Router stats day one https://community.talktalk.co.uk/t5/image/serverpage...

Router stats day two - https://i.postimg.cc/dtTrsX7C/mmuummmmmm.jpg
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Edited by Chippy_Tea_ (Mon 22-Feb-21 15:30:44)

Whats the noise margin

Edited by dect (Mon 22-Feb-21 15:34:44)

https://i.postimg.cc/dtTrsX7C/mmuummmmmm.jpg

https://community.talktalk.co.uk/t5/image/serverpage...

Edited by Chippy_Tea_ (Mon 22-Feb-21 15:32:38)

In reply to a post by Chippy_Tea_:

https://i.postimg.cc/dtTrsX7C/mmuummmmmm.jpg

https://community.talktalk.co.uk/t5/image/serverpage...

I personally think something is seriously wrong, the attenuation is all over the place.

are you getting dial tone?

In reply to a post by dect:

In reply to a post by Chippy_Tea_:

https://i.postimg.cc/dtTrsX7C/mmuummmmmm.jpg

https://community.talktalk.co.uk/t5/image/serverpage...

I personally think something is seriously wrong, the attenuation is all over the place.

I haven't a clue what that means, before the dropped connection i was getting 70Mbps in the router stats i am now seeing 24Mbps and its been like that since the it came back on, i have added todays router stats below.

This is from today (a moment ago) https://i.postimg.cc/8cpsY6Ry/tt22.jpg

In reply to a post by dect:

are you getting dial tone?

Just checked and Yes and no unusual noise.

In reply to a post by Chippy_Tea_:

In reply to a post by dect:

In reply to a post by Chippy_Tea_:

https://i.postimg.cc/dtTrsX7C/mmuummmmmm.jpg

https://community.talktalk.co.uk/t5/image/serverpage...

I personally think something is seriously wrong, the attenuation is all over the place.

I haven't a clue what that means, before the dropped connection i was getting 70Mbps in the router stats i am now seeing 24Mbps and its been like that since the it came back on, i have added todays router stats below.

This is from today (a moment ago) https://i.postimg.cc/8cpsY6Ry/tt22.jpg

How far are you from your DSLAM/Cabinet ?


Edit: The line attenuation thats been recorded varies massive for example 34.6, 39.0 and 41.8, the power levels also vary as well 4.1, 5.2 and 6.8

You really need to get this reported to your ISP so it can be investigated, your also below the handback speed so they certainly should be taking a look.

Edited by dect (Mon 22-Feb-21 16:00:01)

You really need to get this reported to your ISP so it can be investigated, your also below the handback speed so they certainly should be taking a look.

Thanks, i tried live chat to support but the second disconnection wiped that out and having spent half an hour going through the script i couldn't face another, i have posted in the community forum and await an answer from an OCE, the connection is fine so i am not too fussed about it taking a couple of days for them to pick up my post i just thought i would ask here to see if anyone could point me in the right direction.
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Edited by Chippy_Tea_ (Mon 22-Feb-21 16:05:43)

In reply to a post by Chippy_Tea_:

You really need to get this reported to your ISP so it can be investigated, your also below the handback speed so they certainly should be taking a look.

Thanks, i tried live chat to support but the second disconnection wiped that out and having spent half an hour going through the script i couldn't face another, i have posted in the community forum and await an answer from an OCE, the connection is fine so i am not too fussed about it taking a couple of days for them to pick up my post i just thought i would ask here to see if anyone could point me in the right direction.
.

Did they send an engineer out to the cab on switchover day? Have you got another router you could try to exclude that from causing the issue?