I recently ordered Gigafast which has been slowly rolling out in south Leeds for the past 18 months. Everything seemed to be fine, I had an installation date in mid-March. Then I got a call from Vodafone saying that Cityfibre had had to cancel the installation appt due to a problem with the telegraph pole. They couldn't confirm what the problem was or when Openreach will be able to fix it. All they said was that I will just continue on the Superfast product that I currently have and they'll let me know.
Whats bothering me is that the one bit of info I got from Vodafone was the code for the box on the pole, which I located outside my house. However, I am not connected to that pole, I'm connected to a pole outside the other side of my house.
I'm guessing that they would be wiring up a completely new fibre cable to my house anyway and they don't have to use the pole that connects to my house currently, but if there is a problem with that one why not use the other?