I hope you are calling in faults constantly and getting refunds.
Oh trust me i'm their worst nightmare I have clocked 6 Engineers in one week four kelly's the rest VM.
My attitude to them is the problem will be fixed or I won't go away, I made it clear to them that they have already lost 30 potential customers who just got VM in their areas as they asked me if they should change and quite frankly i sent them my samknows data and the virgin media chat's and call recordings taken from my Virgin VOIP phone and they were very quick to understand that their current provider however bad, was better. I know some people say to me I want to join VM my response to that is can you get any FTTP from any provider that's not them if they say yes i go never touch VM unless you have to. I get they can be good but my experience is so bad that I never want to deal with those incompertant crooks if i don't need to they also get sent evidence from my samknows whitebox BMQ's amongst other things to back what i say up..
Next door the same we team up we both get the appointments on the same day and times.
The engineer goes let's replace the cable and the network engineer at my local node outside my window knows me from the amount of times i go out there and he said they are just "putting a plaster on a broken bone". That says it all, he then said that he has CityFibre where he lives as virgin media is too bad. He then says to call again. In the end virgin media gave me a whopping £5 compensation for over 3 months of sub 10 speeds my old talktalk ADSL 13 Down 1 Up was better.
To be fair I only pay £29 a month for 100 Down 10Up with talk weekend calls and unlimited calls text and data on SIM so it is literally the price of a decent mobile provider for the plan but seriously they should give me the broadband for £1 as its not good.
You would laugh at it all, that's why when i found out Openreach FTTP is coming before september 2022 I was very clear to tell virgin media and since I told them the service has suddenly got a little better with drops to 70 according to Samknows Whitebox. They clearly know that my street is going to leave and get FTTP because the majority of my area use so much bandwidth it makes my usage look like nothing. I know that the majority of my street is VM as looking at SSID's walking through the street there is only two BT and one Plusnet so I'm not surprised there's capacity issues. I also know that my streets groupchat often has the words "Virgin Media outage" as a common topic and when I sent them a screenshot of Clive Selley's direct email to me they reacted how I expected with well done lets all leave VM.
I know one thing I am debating which provider I should get for my first FTTP experience.
The cheap talktalk or expensive BT with some customer experience or ZEN with excellent experience in comparison who would get those first time problems sorted. Or other small providers, regardless I will be using my own router and don't require a phone plan although if its cheap it might be considered.
I know when I'm closer to the time I will get my spreadsheet out and do a full comparison of packages vs my usage and my peek usage.
I have just done a GDPR data request for usage data from VM to see if getting a 500Mbps connection is worthwhile. I know I used a spreadsheet when i recontracted for virgin last year 4-6 months ago i think.
I know the usage data will be useful to see what i used in the last three years so I can plot the graph and estimate for an 18 Month contract that's all matters to me is the contract duration and after that is a problem for later on when that time is reached.
I know i like to leave a 20% overhead on upload and download at all times even at the end of contract if possible for obvious reasons. I know anything is better than unstable VM I know they are not going to get away with it whatever price they give me just got to hope the fibre comes sooner rather than later.