FTTP Rollout started, then abandoned

I'm curious to see if anyone else has experienced this at all. Forgive the length of the post, I wanted to insure I had all the information to hand.

In early 2017 I moved onto a newbuild development (still being constructed) in a semi-rural setting on the edge of a market town consisting of roughly 200 houses.

Although the development was built during 2017 and 2018 Openreach did not install native FTTP and we have been serviced by FTTC/VDSL from a DSLAM roughly a mile away. While "ok" it was with some relief that we noticed the Openreach Fibre Checker was updated early last year to confirm FTTP was being rolled out to our postcode(s).

Over the course of last year, both I and several like-minded neighbours liaised with the "Fibre Enquiries Team" at Openreach who confirmed, numerous times, that FTTP was confirmed for our addresses and we were given tentative "Available to order" dates. These dates slipped several times, in no doubt partially due to COVID, but we were continually reassured that FTTP would be available soon.

There was an increase in Openreach activity earlier this year on the estate and sure enough as of March a cluster of addresses in the centre of the estate are able to order WBC FTTP. Availability can be confirmed by the Openreach checker, the BT Wholesale checker, numerous consumer ISP checkers and I know a couple of the lucky homeowners personally - I've seen the ONT(s)

Great news! Not so fast......

With a subset of houses being able to order FTTP in March I liaised with the Fibre Enquiries Team one last time for an update for my property (roughly 50 metres from aforementioned properties) - "Our engineering will take place over the coming month/s. If everything goes to plan, fibre broadband should be available to order by the end of April 2022"

This was the fifth time the "Available to order date" had been pushed back so, slightly annoyed, I emailed Clive Selley (not that I expected him to respond, rather get the attention of someone who would contact me). I explained the above, namely for a year we'd been assured FTTP was on the way and that a number of properties had already been lucky enough to order it. Essentially I just wanted to understand if "April 2022" was realistic or not.

I got a response today - The project has been cancelled due to a lack of funding and the rest of the estate will not be provided with FTTP. The dates, and assurances, we'd been given were "system errors".

All of the work required to get fibre from the 'head-end' exchange some 8 miles away into the centre of the estate has been completed and acknowledged as completed by Openreach, and 15 - 20 homeowners can, and have, ordered native WBC FTTP. Then Openreach, with arguably the difficult infrastructure work done, cancels the project (their terminology not mine).

Does that sound plausible? Has anyone else experienced this?

Edited by BrumskiG (Fri 09-Apr-21 18:59:57)

Yes: it's plausible. Yes: others have seen FTTP partially installed (even to having CBTs on poles with coils of fibre dangling off), only for the project to be abandoned.

People complaining when Openreach give predicted dates, which then slip or change, is probably why Openreach are incredibly reluctant to give any sort of public predictions at all now.

The accounting is complex. From what I've gathered here, it appears that funding for the backhaul to the to the head-end exchange isn't necessarily all paid for up front. Subsequent projects which make use of that backhaul may have to pay back their own proportionate share of it. As a result, if funding was provided only for a subset of properties, it still may not be commercially viable for Openreach to connect the remaining properties at their own expense.

In reply to a post by candlerb:

Yes: it's plausible. Yes: others have seen FTTP partially installed (even to having CBTs on poles with coils of fibre dangling off), only for the project to be abandoned.

People complaining when Openreach give predicted dates, which then slip or change, is probably why Openreach are incredibly reluctant to give any sort of public predictions at all now.

The accounting is complex. From what I've gathered here, it appears that funding for the backhaul to the to the head-end exchange isn't necessarily all paid for up front. Subsequent projects which make use of that backhaul may have to pay back their own proportionate share of it. As a result, if funding was provided only for a subset of properties, it still may not be commercially viable for Openreach to connect the remaining properties at their own expense.

I appreciate the response. Useful information and it makes more sense now. Still annoying, but slightly less knowing we're not unique.

Fingers crossed this doesn't happen with the Colaton Raleigh rollout. Sorry to barge in, but I wonder if this is why only 330/50 FTTP is being offered atm because there are problems with the backhaul (someone mentioned it may be something to do with the lack of 10 Gb cable links?)

Sorry to hear this, BrumskiG. We are in a similar position here, though luckily nowhere near as bad as what you're facing, at least not at the moment anyway. We were given a "ready to order" date of by the end of March, then about a month ago that was moved to the end of May. It makes me wonder why OR decided to put up FTTP banners back last Summer when only the first properties have just become live! Maybe there have been other delays that I don't know about, it seems this is all too common, but there will be reasons why. We also live in a semi-rural setting and it will be very difficult to rollout to some of the properties around me.

Edited by Grimers (Fri 09-Apr-21 19:49:32)

In reply to a post by Grimers:

Fingers crossed this doesn't happen with the Colaton Raleigh rollout. Sorry to barge in, but I wonder if this is why only 330/50 FTTP is being offered atm because there are problems with the backhaul (someone mentioned it may be something to do with the lack of 10 Gb cable links?)

TBH, I wouldn't get upset about this: just order 330/50 and enjoy it. This is more than enough for a family, indeed you can run an office with dozens of people on it. That's 40MB/sec of download, and many remote sites can't sustain that level of traffic anyway. I don't begrudge those who want to pay more for higher speeds, and some extra upload speed would be nice, but for me it isn't worth the extra cost.

Uploading 2.5GB takes 6 or 7 minutes at 50Mbps; at 110Mbps it would take 3 minutes. Either way, I'd still end up doing something else in the mean time.

Oh, totally! I wouldn't require much more than we have now (55/7), tbh! Though, obviously having a similar speed on fibre rather than copper is better! It's more a curiosity as to why it is 330/50, not 1000/220, for the people/business that may need it.

Edited by Grimers (Sat 10-Apr-21 11:29:21)

i assume that the development was done in an number of phases. Are you an on a different phase or the same phase of the development that the bit that has FTTP now

In reply to a post by Grimers:

Oh, totally! I wouldn't require much more than we have now (55/7), tbh! Though, obviously having a similar speed on fibre rather than copper is better! It's more a curiosity as to why it is 330/50, not 1000/220, for the people/business that may need it.

Yeah - As i think we concluded on your thread, the ISP's at your head exchange don't seem to of yet got the backhaul capacity (I.e. GEA CableLinks), as we had an insider confirm your Headend is not a ECI capped vendor.

It'll be upgraded soon - May be a deeper problem for all we know with actual dark fibre / other spine cabling needing work, but you've had the hard part done of actually getting it to the CBT's!

That makes sense. Thanks for your explanation!

In reply to a post by Grimers:

Oh, totally! I wouldn't require much more than we have now (55/7), tbh! It's more a curiosity as to why it is 330/50, not 1000/220, for the people/business that may need it.

Like you, I can't see why BT offering is such a strange mix when other companies supply 1000/1000 or even 500/500 (which is my install). I think the £39 a month I pay is well worth it too. Once you have faster speeds I can guarantee you do wonder how you ever managed with less.

Yeah, it is a little weird. I guess we normally download more rather than upload, so it makes sense to offer asymmetric speeds. Let's just say I would take 100/20 over 20/20. Yeah, I guess so, I very rarely encounter any problems with the speed I have now, and the other members of our household rarely complain (one watches a lot of 4K Netflix).

Edited by Grimers (Sat 10-Apr-21 21:04:45)

I finally found out why my neighbour can get 1000 whereas I am on the 330 package and cannot move up. We are fed from exactly the same CBT.

He has residential, I have business - and BT business want heavy users to move to a dedicated "private circuit" type provision offering 1000/1000 rather tan FTTP.

" Once you have faster speeds I can guarantee you do wonder how you ever managed with less."

Apart from downloading large updates in seconds rather than minutes how does such a fast speed differ when browsing, sending emails, using FaceAche, etc?

In reply to a post by MHC:

I finally found out why my neighbour can get 1000 whereas I am on the 330 package and cannot move up. We are fed from exactly the same CBT.

He has residential, I have business - and BT business want heavy users to move to a dedicated "private circuit" type provision offering 1000/1000 rather tan FTTP.

Haha oh they pulled that one on you - We have G.Fast in one of our Derby locations on BT Business's 150 package, despite us supposedly allowing to get max speeds of 330 due to our cabinet proximity, but i was informed their business broadband didn't support it. We're relocating premises in a couple months, so im hoping the new location we'll be able to get some form of 1GB Fibre on business.

BT Business is not the only fruit. If they won't give you what you want, there there are Talktalk Business, Cerberus, Aquiss, IDnet, and a whole range of other business-focussed ISPs who will happily sell you the service you want.

https://www.thinkbroadband.com/packages?type=business
https://www.thinkbroadband.com/packages/fttp-broadband

Ironically cityfibre can be the opposite, at my address I can order from a business reseller now if I wanted, is fibre under my street, but if I try to order residential its vdsl only.

There is residential work been done but its on opposite side of city.

In reply to a post by Chrysalis:

Ironically cityfibre can be the opposite, at my address I can order from a business reseller now if I wanted, is fibre under my street, but if I try to order residential its vdsl only.

There is residential work been done but its on opposite side of city.

The "business" service will be a leased line, with a direct dig to your property, your own dedicated fibre strand, most likely a three year contract and possibly ECCs depending on how far they have to dig.

This is the type of service that Cityfibre offered even before starting their FTTP rollout.

In reply to a post by candlerb:

In reply to a post by Chrysalis:

Ironically cityfibre can be the opposite, at my address I can order from a business reseller now if I wanted, is fibre under my street, but if I try to order residential its vdsl only.

There is residential work been done but its on opposite side of city.

The "business" service will be a leased line, with a direct dig to your property, your own dedicated fibre strand, most likely a three year contract and possibly ECCs depending on how far they have to dig.

This is the type of service that Cityfibre offered even before starting their FTTP rollout.

3 year contract tick.
Free install.

Thanks for info.