TTB > FTTP > Worksafe not available

Could anyone with a Talk Talk FTTP service confirm if you have Worksafe available?

https://www.talktalk.co.uk/business/product/worksafe

After a 6 month wait we finally have our FTTP up and running but it does not have the option and customer services seem perplexed by the issue!

Thanks
John

Edited by john_32 (Thu 03-Jun-21 08:46:04)

I trying to get FTTP from TTB Our fibre went live in January but TTB can not see that yet, so I am still waiting, What caused your 6 months delay. ?

Looking at the video it looks like you have to set it up on your account.

Phone 0800 231 5951 and get though to 'Technical' department Not customer services ! ,they should talk you though it.

We have had a catalog of issues, blocked ducts, incorrect mapping, incorrect routing (CBT was built incorrectly and the route is unknown), incorrect ONT - it was a slow and torturous process, I have lost count of how many engineer visits we have had.

But finally we are up and running, but can't use the service in anger without Worksafe.

I am happy configuring Worksafe, the problem is it has not been provisioned on our service and is not visible in the Support Centre.

John

Why can't you use the service without WorkSafe?

Don't you have your own Internet/Network security or an Acceptable Usage Policy in place at your work?

Technology is not a replacement for staff knowledge and guidance

Still think it's got to be enabled by the 'Technical' department on your product.

You need a good quality firewall after the ONT and before your network.

I have talked to technical this afternoon, no further forward as yet but they are investigating along with our account manager and customer service.

Thanks for the thoughts on policies, firewalls, etc., we have the aforementioned, but do rely on the TTB service for web blocking by category - and it does a good job (IMO its a great value add for TTB Broadband products) hence we do not have another service available to take it's place.

John

In reply to a post by john_32:

Could anyone with a Talk Talk FTTP service confirm if you have Worksafe available?

https://www.talktalk.co.uk/business/product/worksafe

After a 6 month wait we finally have our FTTP up and running but it does not have the option and customer services seem perplexed by the issue!

Thanks
John

Just waiting for TTB to activate my account (full FTTP cutover from my incumbent provider is next week). So should have the account controls and dashboard within 72 hours. Will be interested to see if I can see worksafe activation there.

I notice you are /were an 'Eclipse' customer like me, did you try to get FTTP with them, I have given up with them and going (hopefully) over TTB.

Re...'Just waiting for TTB to activate my account ' How long has it taken from first contacting them to getting the install ?.

I am still waiting for TTB to acknowledge that we have a working GPON that was lit up in January, There FTTP team said they are having problems all over the UK and are asking BT Openreach for each inquiry.

Service is already lit, and TTB will simply be taking over from my existing provider. I just nominated a date for the change to coincide with anniversary end date on my old contract.

Nothing will change physically, so nothing to install; ONT and the connection to my own router already running fine. Will just update PPPoE login details (and some IP addressing details) on my router on the day of the change.