FTTP in my area, but…

There is FTTP in my area. The local maps show it very close to my home. A few months ago, some Openreach guys pulled something to an underground chamber in my road. "Yes, it's for fibre".

Registered an interest with Openreach.

Nothing heard. Where to find out if we are still on their plan.

Edited by Rhynchelma (Mon 21-Jun-21 14:11:04)

https://www.openreach.com/fibre-broadband/ultrafast-...

Enter your postcode/address and report what it says.

I have done that. No.

I was wondering why many surrounding localities had it, if my area was still in progress or had been excluded. Is there a local installations team/contact?

In reply to a post by Rhynchelma:

I have done that. No.

I was wondering why many surrounding localities had it, if my area was still in progress or had been excluded. Is there a local installations team/contact?

By "No" do you mean this?

"At the moment, we don't have any plans to upgrade your area to full fibre, but provide your contact details and we'll keep you up to date if things change - we add new locations into our build plan every three months."

Basically the reason is that they can't build everywhere at once. I'm afraid that's about as good as an answer as you'll get.

There is a high level map in the "where and when" page, but this is only at the level of exchange areas, not individual properties. If your exchange area is in scope, it will appear here - in brown when "in plan" (typically 18 month horizon), then yellow when due to start in 3 months, then purple when building started.

No

An email with no return address

"Your address is part of our Ultrafast fibre rollout programme. We'll keep you updated throughout the process as your address progresses through our build plan."

But no communication in several months. Who/where to ask for updates.

Thanks.

Edited by Rhynchelma (Mon 21-Jun-21 22:29:17)

When I got that email after I registered interest the only communication I got from Openreach was when FTTP became available.

The giveaway that FTTP was on it's way was when NPS turned up and started putting ducting between the footway boxes and installing CBT's. After that it was about 4 weeks before it was available to order.

when i used the checker listed above it said " in plan" but i have had fttp for more than two years now!

Edited by threelegs (Tue 22-Jun-21 11:29:03)

In reply to a post by Rhynchelma:

But no communication in several months. Who/where to ask for updates.

CEO of Openreach [removed by tbb]
One of the team will look into it for you, give him your details and problem.
Good luck

Edited by seb (Mon 02-Feb-26 21:59:21)

In reply to a post by APTMAN:

In reply to a post by Rhynchelma:

But no communication in several months. Who/where to ask for updates.

CEO of Openreach [removed by tbb]
One of the team will look into it for you, give him your details and problem.
Good luck

Isn't emailing the CEO about a simple availability check a bit OTT?

The OpenReach Fibre checker confirms FTTP is on the way.
The normal OpenReach contact channels will answer with an estimated date. No need to email the CEO.

Edited by seb (Mon 02-Feb-26 21:59:33)

The exec team pick up the emails - standard way to get in touch with the team who can assist best.

Thanks Candlerb for that link.

Page 26 of the Fibre Build Program actually has my exchange on it, Hawarden. Up to now, I think I've only ever seen Hawarden on my BT Phone Bill!

Now trying to decide whether the Lilac background is good or bad? )Hawarden having a Lilac background whereas Hawick beneath is on white and Hawkhurst beneath again is on white but has a Yes in the "Exchanges Currently Building In" column.

Cheers!

In reply to a post by Ancient_Mariner:

Now trying to decide whether the Lilac background is good or bad? )Hawarden having a Lilac background whereas Hawick beneath is on white and Hawkhurst beneath again is on white but has a Yes in the "Exchanges Currently Building In" column.

I believe that means something has changed, in this case that its been added!

In reply to a post by kjwkjw:

I believe that means something has changed, in this case that its been added!

Yes that's right. Purple highlights things which have changed since the previous version of the document.

In reply to a post by APTMAN:

In reply to a post by Rhynchelma:

But no communication in several months. Who/where to ask for updates.

CEO of Openreach [removed by tbb]
One of the team will look into it for you, give him your details and problem.
Good luck

Thank you, perfect.

Edited by seb (Mon 02-Feb-26 22:00:33)

Yep there is an enquiry form for fibre availabilty:
https://www.openreach.com/fibre-broadband/fibre-broa...

I had turnaround in under 2 days as we were about to start a CFP but went from no plan to on the "by Dec 26" for our exchange in the May update and wanted to double check as we could no longer claim vouchers due to commercial rollout. I then very nearly fell off my chair when just the small estate I am on in the village went to in build (guess we are a retrofit as the houses ~15 years old).

Emailed Mr Seeley.
Spoke with an extremely pleasant member of his staff who said that they would get back to me.

Coincidence or not, FTTP is now available and my order is in with Zen.

complete coindidence and had you been a bit more patient it would have happened anyway

I will never know for sure. Quite possibly.