MJ Quinn just turned up to connect FTTP

what a joke bod turns up takes one look at the pole and says he can't do anything because I presume he cant climb the pole,what a complete waste of my day is there a phone number to contact anyone about this

I'm now going to be left with no internet for how long I don't know, total shambles

You would need to talk to your ISP.

Thanks, just talked to BT about this, now waiting for a call from someone else, I've not been with BT for nearly 30 years and I can't wait to get away from them already

In reply to a post by frod1:

I've not been with BT for nearly 30 years and I can't wait to get away from them already

This comes down to Openreach and who they assign out.

You could have picked any ISP using Openreach and everything else being equal, the same thing would have happened.

Matt

I had Kellys turn upo for mine - absolutely no issue.

In the end it is down to the person who arrives - he would have known a pole was involved so why accept teh task and not reject it when sent to him.

He came with no ladders on the van,what amused me was he was looking at the pole that carries the electric cables at first before the penny dropped

I really don't know why Openreach still use them.

They have been set by Openreach twice to do work for me, both times the outcome was poor.

Back in 2015 when some ISPs still had engineer installs of FTTC they came. He didn't have a modem to start with, then didn't have the right tools. Ripped a lump of plaster off the wall installing the VDSL filter on to the master socket and broke all the extension wiring as he didn't have a krone tool with him. My ISP complained and hence they wanted to return to fix as I assume they didn't get paid.

This year Openreach sent them for my FTTP install. Guy turns up agrees where ONT is to go etc, then starts grumbling about length of lead in and no rope (Pickr were supposed to have done that). He made a half hearted effort to rod then left after about 20mins stating issue with duct and would raise to Openreach that day. About 2 days later he returned the job to Openreach, by which time OR were already chasing and sorting one of their own engineers.

That said it took another four Openreach engineers to sort my FTTP, long lead in and the duct records were wrong. One Engineer insisted the records must be right, refused to check the copper details that showed it went the other way, so spent 3 hours looking down the wrong manhole for his rod! (M J Quinn's guy did at least look in the right place).

As others have said they are paid on completion of jobs, so just want easy jobs. Openreach would have known yours was overhead, so M J Quinn have no excuse for sending someone without the right equipment.

I hear better things of installs done by Kellys

Needs 2 people for electric pole from what I can remember. I doubt he came without ladders.

it's not on an electric pole mate the BT poll he eventually sussed out is on the opposite side of the road

Another little update from BT via text 14:30 "our engineer will be visiting you soon,we'll let you know what time they'll get to you"