BTW Checker Error

Hi all,

I hope you're well!

FTTP is very close to being activated for our property (so I'm told). However, ironically when I try to select my address on the BTW Checker, I get this error:

"Your address has been successfully matched; however we cannot determine ADSL availability at this address. Please try the Telephone Number or Postcode Checker."

I can, however, retrieve a result from the other properties within my postcode.

Is there someone I can contact to resolve this, or do you think it may be resolved when the database is updated?

Cheers!

Will

Edited by Grimers (Sun 27-Jun-21 18:07:07)

Do you have a BT phone number you can try or a BBEU number? Might give a different result.

Yep, the phone number and UPRN works, just not the address...

Well the checker says the address checker is not always reliable, I wouldn't worry too much about it. So does the number checker say FTTP is available, or are you still waiting?

Grimers

Try using the OR checker, if your address does not show there there is a form to fill in to get the error corrected.. The BTW checker takes its detail from the OR one. https://www.openreach.com/fibre-broadband

Still waiting but apparently just days away from going live.

Yes, same with the OR checker, will fill out that form. Thanks!

Still the same error... Have even had correspondence with OR. Is there anyone on here who may be able to help?