Process for changing from FTTC to FTTP

I have FTTC (Vodafone) which will be out of contract this month, coincidentally when FTTP should become available to order. As part of the process, I would like retain my landline number, but switch it to VOIP.

I understand that this can be done, but needs to be in the correct sequence to avoid loss of the landline number.
Will the following work, or is there an alternative/better method?

1. When available, order FTTP (without phone line) from Zen, but not migrating the FTTC and so retain the landline number
2. When FTTP is active, switch the landline to a VOIP provider (A&A), which will then cease the FTTC

Thanks
Adrian

Edited by Micro (Wed 04-Aug-21 18:55:25)

Yes that's the recommended way to do it and should achieve the required result.

That is what I am doing halfway doing, the FTTP is installed and been running reliably for a couple of weeks.

I have set up the Zen provided FritzBox for VOIP on a Sipgate basic account and confirmed it works as I have a better router connected to FTTP so using the FritzBox as client of that via wi-fi

Now just got to start transfer process of current phone number to cancel FTTC

Many thanks to both for the confirmation

In reply to a post by Realalemadrid:

Yes that's the recommended way to do it and should achieve the required result.

Can I assume that is also the correct way if my current, out-of-contract, FTTC provider is the same as my chosen FTTP provider? (Zen in both cases)

Edited by Sandgrounder (Fri 06-Aug-21 12:15:22)

In reply to a post by Sandgrounder:

Can I assume that is also the correct way if my current, out-of-contract, FTTC provider is the same as my chosen FTTP provider? (Zen in both cases)

Yes. Just make sure to tell Zen that you want FTTP as a new service, and not a regrade of your existing service. When you get the landline number ported the FTTC/landline will be cancelled but the FTTP will be unaffected.

In reply to a post by s_b:

Yes. Just make sure to tell Zen that you want FTTP as a new service, and not a regrade of your existing service.

Thanks for the tip about the new service.

I put in for porting of telephone number to voip last night and now have the sorry your leaving email from current provider (plusnet) - so that works as expected

Would be great if you could post an update on how Plusnet handle the leaving (billing and whether it did successfully cancel both voice and fttc) and if the number porting works as expected? TIA

When I moved to FTTP I did the same (with Plusnet)

It successfully ceased all services and I received a final bill as expected.

Edited by kjwkjw (Sun 08-Aug-21 11:17:10)