New Full Fibre Has Arrived letter...but it hasn't

Hi,

Just a quick one for all you people in the know...

I got a letter from BT today saying New Full Fibre Has Arrived and I can order Full Fibre 500 today...however, I am not able to place an order, and when I phoned the BT order number, they tell me the system is not showing it as available.

I assume that BT have just jumped the gun a little, but my question is, is BT sending out letters usually a final stage of availability? or could it simply be some sort of error?

My postcode is KY12 8NZ if that's any help, but the BT DSL checker doesn't show any FTTP availability, other than Waiting List for FTTP...

Thanks for the help...

Does it actually show:

Featured Products
WBC FTTP ...... Wait list

- and not "FTTP on demand? Then you're likely to be able to order soon. Just wait for it to change.

Also: read carefully the text *below* the results table. What does it say about FTTP there?

Yes,

Under Featured Products, it says
WBC FTTP...........Waiting List

and the only mention of WBC Fibre in the text below just mentions that for WBC Fibre orders, an engineer visit may be required to supply the service.

The BT lady did say that as I had received a letter, then it probably means FTTP is imminent, within a couple of months, she said...does that seem a reasonable timescale, or was she simply throwing a timescale out there?

Thanks

The FTTP infrastructure is not quite ready yet. Keep checking back, and it should show as available in the coming weeks. Precisely when is difficult to know.

Thanks...I just got really excited when the letter popped through my door this morning...only to have my hopes dashed within minutes!

Hopefully, it's a good sign though...

KevinM2

Also doesn't show on the OR site so still a little way off.

https://www.openreach.com/fibre-broadband

It will appear on here first then roll through the databases to the ISPs.

OK thanks...I just wondered why BT are writing to me telling me that Full Fibre is available at my address now, if it's not even showing up on the OR database yet...

I think there has been some sort of mix up at BT...that'd be a first, eh! LOL

Thanks

In reply to a post by kitcat:

KevinM2

Also doesn't show on the OR site so still a little way off.

https://www.openreach.com/fibre-broadband

It will appear on here first then roll through the databases to the ISPs.

Probably a FOD installation that has popped up on their mailing list so they have mailshot the whole postcode!

In reply to a post by witchunt:

Probably a FOD installation that has popped up on their mailing list so they have mailshot the whole postcode!

Ahh, I wonder...there's a new couple moved into a house 5 doors down, a month or so ago...Hmmm.

Maybe I'll ask, just in passing...

I just ran your postcode through the TalkTalk website and they'll sell you a 500Mbit service...

BT Wholesale are taking their time in my area too, Zen, TalkTalk and Sky have all been on sale for months but BTw show 'Planned'.