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Hi all,
FTTP became available recently and I ordered the 900mbps service through BT the day it did. The engineer turned up today (an Openreach chap not a contractor) but couldn't do the work because the pole with the fibre is in a tree.
Not sure exactly how the pole was connected to the network in the first place but presumably with a hoist which of course, our engineer did not have.
He said he is going to complete an application requesting an Openreach tree surgeon to do what is needed so that a hoist can be arranged for my fibre install (it is also on a shared pole with the electric so a ladder is out of the question anyway).
Anyone have experience with this kind of situation? How long is it likely to take Openreach to progress my FTTP install and do you think there will be additional costs for me? The engineer did complete all the internal work today, so I have the ONT connected up to a customer service point on the outside of the house. Just need the fibre run down from the pole to connect it all together 
Cheers.
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That's pretty stupid. Surely they can cut the tree down!
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That's pretty stupid. Surely they can cut the tree down!
Ha, if only life was ever that simple.
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It may be of little consolation, but the good news is, in theory you should be entitled to compensation for each day they are unable to connect you (£5.04 per day).
See here: https://www.ofcom.org.uk/phones-telecoms-and-interne...
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As I live in a village I have noticed that the fibre on the surrounding country lanes goes through trees with no problems at all, some of the new spans of fibre rubs on the branches and I can think of one tree the fibre is entwined within the branches.
Yes the unprotected fibre is very brittle, But the fibre cable is tough very tough (the contractors doing the first install gave me a selection of various off-cuts )
You should not have any problems and no extra costs, let them deal with it.
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What a ill considered answer Max, the tree doesn’t belong to Openreach, and nor does the pole. Some trees even have preservation orders on them, you can’t just hack them about Willy nilly.
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Thank you all for sharing your thoughts. I will update the thread when any progress is made, maybe it will guide others in future who find themselves in a similar situation. If I remember, tomorrow I will post an image of the tree / pole so you can see what we're dealing with.
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Good afternoon all.
For those interested, here is an image of the pole / tree in question.
Tree and Pole Image
As far as I can tell, the pole itself does not contain any actual connections, it is simply a support pole for the cable which connects to a manifold on the next pole down.
What's interesting to me, is that the fibre infrastructure has only been installed on my road during the last month or so, and the contractors were able to feed the fibre cable between the poles (including this tree pole) using a hoist without issue and they just worked around the branches.
I have also spoken to my ISP (BT) who have told me that as of right now, the engineers have not added their notes. However the chap I spoke with was very friendly and has said since it is an open order it will be a priority. He said the order should be complete by next week but I have some doubts about that
Anyway, BT gonna call me again on Saturday with an update.
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Who owns the tree? You, neighbour, council?
Are there any TPOs or conservation areas? They could make it awkward.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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Nice old oak there! Make sure they don't hack it unnecessarily.
If they bought the spine fibre in, your got your existing copper drop wire and all those power cable in there already, I'd very much doubt they'll have an issue getting your teeny fibre drop through there.
They just need to book in the 'picker. Crack on!
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Hey folks, welcome to the next update lol.
So this morning I saw an Openreach engineer scouting about the bottom of the pole so I went out to say hello.
He said the tree won't need cutting because the cable can be fed directly through the branches. He has cancelled the tree cutting operation that the previous engineer applied for and said Openreach will just need to arrange a hoist so the job can be completed.
So yep, seems you guys were right about hopefully not needing to cut the tree!
Hopefully a promising move in the right direction
Edited by simguy83 (Fri 15-Oct-21 11:51:07)
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The pole serving us looks similar, on top of that has a 'no climb' label, on the survey was told a cherry picker would be used. 'Kowboy Comunications' turned up for the install and used a ladder.
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Mine required a hoist too, as did the others on the street, due to electrics being on the pole. They just called the hoist up and it turned up half an hour later. Once they had finished the guy with the hoist even pruned a few of the trees back whilst the other engineer carried on with the install.
Didn't realise you may have to wait for whole other date for install.
Edited by zebb_edi (Fri 15-Oct-21 13:09:28)
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Yeah, ours has electrical stuff on it, and they now just use a hoist too and just call for one in the area. Just waiting for the cbt to be lit!
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Interesting, I guess these shared poles (with the electric) are quite common if you folks also needed the hoists. No indication of when they will be returning, though BT are due to call me in the morning.
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The pole serving us looks similar, on top of that has a 'no climb' label, on the survey was told a cherry picker would be used. 'Kowboy Comunications' turned up for the install and used a ladder.
Lol at Kowboy Communications. So far, its only been Openreach for me.
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Maybe putting a CBT up the stick needs a hoist, but ‘usual’ access just requires a set of ‘blue’ non conductive ladders, and a second safety bod.
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Brief update.
I had the following text message sent by BT to me this morning:
"Hello Mr ***, its *** from BT here. I have just spoken with Openreach who have confirmed an engineer will be attending your property today, with a hoist and will be completing all work required."
No appointment slot has been given and no engineer just yet, but hopefully by end of today things will be looking positive!
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Good Luck, and i hope you are fully fibred up by the day's end ! 😁
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I've seen ours been serviced by both. 😂
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Good Luck, and i hope you are fully fibred up by the day's end ! 😁
Thanks! Unfortunately, an engineer has just turned up... but without a hoist!
He said a hoist wasn't on the notes but there is one about today so he is gonna try and nab it.
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Final update!
Engineer came back first thing this morning, this time with a colleague and a hoist. Cabled all outside, took about two and half hours (tree was a pain). All done though! No tree surgery required and now sitting at a nice 920mbit / 112 mbit speed test result
A huge improvement over our previous copper rubbish that was up and down for the last decade.
I know that Openreach get a lot of slack, but in all fairness their engineers worked really hard to get us connected and even though it took a week longer and a few extra visits, they kept us updated the whole time.
Thanks for the tips that you guys shared, have a great day!
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Lucky you. Better than my G.fast 216/38. Enjoy it.
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A week delay is fine in the grand scheme. Enjoy!
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very much so. I think just waiting for fttp to drop is frustrating enough. That said any further waiting on installs can cause internal tension but you are quite right its a nano blip
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very much so. I think just waiting for fttp to drop is frustrating enough. That said any further waiting on installs can cause internal tension but you are quite right its a nano blip
So true. It was June 2020 that the Openreach checker changed to 'Full Fibre Coming Soon!' for my address. I checked it nearly every day since until it finally updated to fibre available. After that, an additional one week delay for the install wasn't too bad
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