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Standard User woakesd
(newbie) Thu 25-Nov-21 12:16:28
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Fibre not available for my address and is for flats around


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I live in a ground door flat which has it's own front door and no door onto the stair for the flats above. So we have a different street address. The stair has had a box fitted so they can get FTTP but we cannot get it our address.

What ever process that would enable fibre into any of the flats above us could be done in our flat too but I cannot order it because our street address isn't enabled for FTTP according to the database.

What can I do?
Standard User witchunt
(fountain of knowledge) Thu 25-Nov-21 12:24:07
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Re: Fibre not available for my address and is for flats arou


[re: woakesd] [link to this post]
 
Which network provider , openreach or A.N.Other?
Standard User woakesd
(newbie) Thu 25-Nov-21 12:45:08
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Re: Fibre not available for my address and is for flats arou


[re: witchunt] [link to this post]
 
OpenReach did the work.


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Standard User witchunt
(fountain of knowledge) Thu 25-Nov-21 12:55:33
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Re: Fibre not available for my address and is for flats arou


[re: woakesd] [link to this post]
 
https://www.openreach.com/forms/fibre-broadband-avai...
Select I cannot get fibre but my neighbours can in the drop down
Standard User woakesd
(newbie) Thu 25-Nov-21 13:05:21
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Re: Fibre not available for my address and is for flats arou


[re: witchunt] [link to this post]
 
Thanks, I have filled that in but just wanted to see if there was another avenue I could try!
Standard User kommando
(member) Thu 25-Nov-21 13:21:40
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Re: Fibre not available for my address and is for flats arou


[re: woakesd] [link to this post]
 
Give that some time and if no answer then try Openreach on Twitter.
Standard User MHC
(sensei) Thu 25-Nov-21 13:55:13
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Re: Fibre not available for my address and is for flats arou


[re: witchunt] [link to this post]
 
Did you add a picture showing the doors and install?


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Standard User woakesd
(newbie) Thu 25-Nov-21 16:26:27
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Re: Fibre not available for my address and is for flats arou


[re: kommando] [link to this post]
 
Thanks
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