FTTP now available! Only it isn't...

Hi all,

A few months back a bunch of Instalcom engineers wired up the poles in my street with fibre (they confirmed it was for BT). In subsequent months I checked a few places as to whether an order is possible, but it isn't. Not that suprising since it obviously it takes a little while to get everything live and able to order after the physical infrastructure is in place.

Around six weeks ago I got an addressed mailer from Sky in the post saying they had installed FTTP in my street and it is ready to order. Now I am not aware of Sky installing their own cabling, so I assume this is off the back of the Openreach install. However checking my address with Sky it shows as only being FTTC products available.

Around this time the Openreach wholesale checker showed my address as 'Planned' for FTTP (FTTP is in Planned status. An order may be placed which will be processed when the network is ready), and this is still the case today, so perhaps they picked up on this, although I can't seem to order from anyone.

Two weeks ago I got an email from Openreach (I had regisetered for updates at some point in the past) saying: Fantastic news. Our engineers have finished upgrading your area to Full Fibre and you have access now to Ultrafast Full Fibre broadband, with speeds of up to 1Gbps.

Checking the ThinkBroadband availability map, my side of the road (SE9 1SA) also shows as FTTP being available: https://labs.thinkbroadband.com/local/index.php?tab=...

However despite all this I am still unable to place an FTTP order from BT, Vodafone or Sky. I also checked some of my neighbour's addresses and it's the same.

Do I just need to keep waiting? It seems a bit silly for Sky and Openreach marketing to contact people saying they can order when they can't; less keen people might not bother to keep checking and follow up!

Edited by dustmaker (Wed 08-Dec-21 18:49:52)

The marketers get the heads up, to mail shoot etc. before the service is totally ready. Sometimes there may be a subsequent delay or holdup, things get out of sync.

Hopefully won’t be too much longer. Keep checking the checkers.

dustmaker

Looking at the OR site OR have provided it,

Looking at the BTW site they also have FTTP available ( No 32 as an example) but only up to 330Mb. This indicates it is working it;'s way through the database updates. You should be able to order from BTW consuming ISPs but only upto 330. This will change to 1000 at some point..

Address 32 DUNVEGAN ROAD ELTHAM, LONDON SE9 1SA on Exchange ELTHAM is served by Cabinet 24
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date
High Low High Low
VDSL Range A (Clean) help 80 74 20 19 67.3 Available Available
VDSL Range B (Impacted) help 80 72.1 20 19 64.6 Available Available
G.fast Range A (Clean) help 186.3 147.3 25.9 10.3 126.6 Green Green
G.fast Range B (Impacted) help 145.1 96.5 16.7 8 86.4 Green Green
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
WBC FTTP Up to 330 Up to 50 -- -- --

Thanks, yeah my house number shows the same as below for no. 32, with WBC FTTP up to 330. In the blurb below it says 'FTTP is in Planned status. An order may be placed which will be processed when the network is ready.'

Just checked again and BT Retail are still showing just FTTC options, but Vodafone is now showing 200mb and Sky 500mb (these are new in the last couple of days!). Was planning on getting the 500mb from Vodafone so will wait for that to show up.

Exciting times