There is a lot of our area still using aluminium cables and they're very brittle, I believe Trooli are missing quite large sections off their route because the ducts are so silted up, any effort to clear them will definitely break the old aluminium stuff so not worth it for them to continue. Don't blame them to be honest.

Unfortunately around here, because Trooli are seen to be here already, Zzoomm who are going mad trenching in the rest of the area have decided against coming here, it is quite unfortunate for those that cannot be connected by Trooli as Zzoomm will go anywhere they can get a way leave for.

Even if Zzoomm was here, I'd probably still have chosen Trooli anyway.

Hi Taytos,

Looking on one.network and Trooli have some plans in the coming weeks on our street. Do you recall what was involved when they did the original work to lay the cables in OR ducts and how long from then to when you could actually order?

Also, did they only run the cable across the road to your house as part of the home installation once the main network was laid in the road and you'd actually signed up?

Was a road closure required when they ran the cable across the road to your house? If so that must be costly for them having road closures each time they hook up a house!

Lastly, are you happy with Trooli speeds and service so far?

Jonathan

The PPPoe details are NOT provided by trooli (even if you ask for them)

It didn’t take long to recover them however, I initially tried using inspect element after logging into the router as an admin however the password is starred out.

Best way of recovering it is using SSH to login to the router using 192.168.1.1 and the username as engineer, then the password which is on the back of the router.

Once you’ve done that run the command “top” and it’ll spit out a lot of information. Use the search search function and find “PPPod” yes that is a letter D and you’ll have your password.

Your username will also be there or you can simply take this from the router itself as that isn’t stared out!

I found this link useful in case you need it:

https://gist.github.com/chriscpritchard/db98167c0a13...

But overall VERY easy. Pulling 800mbps down and 350mbps on their top spec residential package.

Ps. This was using the technicolour router they provided

It was certainly a process... over many months. So don't get too excited when you see them working on the street.

So initially it was a lot of rope pulling by contractors (Total Fibre mainly), they'd discover no end of blockages in the BT underground ducts. Moving on a few weeks it was some jetting teams... luckily for me they were successful on all the blockages that led to me. It would seem that if the jetting teams couldn't sort it, anyone after the blockage in our area (Little Sandhurst) has been abandoned and addresses removed from the postcode checker.

Another bunch of weeks later the men in cherry pickers came around, these guys will do 1 of 2 things, either they will cable tie a coil of fibre with a distribution box half way up the pole (normally when there are no pre-orders for that pole) or they will actually mount the distribution box at the top of the pole and then only cable a coil of fibre halfway down that pole. There are still loads of these coils on the poles around here still half way up the poles, seems they only bother putting them underground and connect them to something if perhaps they get an order from someone that will use that pole, no idea on that process as some are wired in, some not after many months.

Moving on a lot more weeks I finally get a call from Trooli saying they're ready to install, so the team comes and does in the inside work within a week, this is basically installing the ONT on the wall next to a flat white box that bridges from inside to outside, the outside box is also mounted but currently had no fibre from the pole to it. The day after a man came with a cherry picker, he ran the cable from the top of the pole to my house, he didn't have to close the road, had his ladder setup ready on my house, ran across the road and straight up the ladder with it held above any passing cars, perhaps took him 20 seconds (I live in a quiet area, so no-one drove over it, he says it will tolerate that though with their tough cable, it's not armoured apparently, just "tough").

At the end of all this... the coil of fibre was still half way down the pole from the distribution box so I was fibre linked to the top of the pole and nothing else at this point. Lots of back and forth with Trooli, lots of separate guys to eventually get that coil of fibre into the OpenReach chamber next to the pole, run under the road with a handy blue pull string that was already in place and then it was left another couple of days for a splicing engineer to come back out and finally connect me into another distribution node thing in another OpenReach chamber.

From pre-order to installation working it was about 4.5 months.

I've had 2 outages since install a few weeks ago, neither lasting longer than 10 minutes, they tell me it's something to do with a cabinet chassis? Here is a paste from their email to me...

"the issue lies with the chassis at the main cabinet that you are fed from, and it needs to be replaced, the replacement chassis has arrived to us, and we are currently waiting for engineer availability to replace it. When we have a clearer timeframe, we will let you know"

So I'm assuming there will be a long downtime period due when that chassis thing is replaced in the future.

Speed wise... I always get 305-310 down and 318-320 up, I have the business 300 package for now, may upgrade later but I'm extremely happy with performance, just wish in the first month that there was no downtime to reassure me. The Zen DSL line will still be setup as my failover in pfSense for a little while longer until I can trust the Trooli teething troubles are gone.

Any other questions let me know, I talked to about 20 separate engineers working on the Trooli network around here over those months so might have other insights if you want them.

Do you know how often your dynamic IP changes? Trooli claim they don't use Carrier Grade NAT, is that the case?