Gigaclear cabling

Does anybody know what exterior cabling and couplers gigaclear use by any chance? I want to re-site my modem and they do not respond to emails requesting help on this.

If I can get the cable with pre-terminated ends I can move it myself, but I don't know what I need.

Thanks.

Can you post a photo of both ends of whatever cable you're planning to replace?

https://www.fastinternetblog.uk/?p=348

Looks like SC/UPC connectors (blue) at the pot.

Can they not send you another self install kit with the pre-term cable you need?

Gigaclear use different technology at different sites.

What equipment do you have that is attached to the cable?

My notes say that I have a cable with the same SC/UPC connectors at each end and it is Cable: 509. The cable I have is 50m long.

The service is in Kent and first worked where I live in April 2015.

The router is a Genexis Hybrid Live Tkitatium - also DRGOS

Gigaclear had a kit for installing a cable that goes up the outside wall of the house, then turns 90 degrees to go strait in.

Where needed, I used P clips with screws to attach the cable to avoid accidently damaging the cable with a hammer.

When installed I could check the cable by shining a torch at one end and pointing the other end at my figure to see the light coming out.

In reply to a post by Michael_Chare:

When installed I could check the cable by shining a torch at one end and pointing the other end at my figure to see the light coming out.

This is a standard testing tool: a red flashing laser that you shine down the fibre and watch where it flashes at the other end.
https://www.fs.com/uk/products/35388.html

In reply to a post by candlerb:

This is a standard testing tool: a red flashing laser that you shine down the fibre and watch where it flashes at the other end.
https://www.fs.com/uk/products/35388.html

I wonder if that finds faults that don't show up just using a torch?

I don't think the Gigaclear cabinet I am connected to was working when I installed my fibre connection. I have not tried shining a fibre connected to a cabinet at my finger to see if there is any visible light. If you can do that maybe the OP could just do that as his cabinet is presumably working,

Thanks for all the replies.

To hopefully reply to all;

I have the newer type of modem - I know the older style large modem/routers they used to supply as shown in that link, but they now supply a small white modem and two mesh wifi nodes.

I have repeatedly emailed gigaclear to ask if they could supply the cable, but have received two emails in about 4 months from them. Literally the worst customer service I have ever encountered; hence looking to source something myself.

I've also tried a number of suppliers, most of which didn't reply, one couldn't help, and the other has been very helpful and hopefully will be able to supply what I need.

I can post pics if somebody can explain how to do so - do I need to upload somewhere and post the links here? It looks the same as in the link shared, though, and is an SC connector as suggested.

Edited by Jaap_Stam (Thu 03-Mar-22 19:06:12)

Are you in Kent, not very far from Sevenoaks as that is the network I am connected to?

Are you able to see the plug on the end of the fibre cable and if so what colour is it?

You could try just ringing Gigaclear and asking what you need. If you want to buy a cable you will need to know the length. When I installed the last bit of my connection there was a choice of cable lengths.

You need the full name of the connector such as SC/UPC not just SC.

In my case the incoming end of the fibre is in a little box inside the Gigaclear Tub (like for a water stop cock/meter) on the edge of my property. You can open the little box and see the end of the cable going to your house. Again you can not the colour of the connector.

A light armoured 3mm SC/UPC simplex patch can be had for around £23 for a 50 metre length from FS plus £35 shipping from Shanghai warehouse, otherwise free shipping over £79 plus the dreaded.

Most of the uk wholesalers like Mills and Comtec will sort you out on an MoQ basis but won’t bother for odds and sods. So unless they have what you want as stock you’ll need to find a manufacturer like FS.

https://www.fs.com/uk/products/20745.html

(Edit. sorry Michael just tacked this on the end of your post, meant for the OP been a long day)

Edited by Pheasant (Fri 04-Mar-22 00:40:51)

I have not tried shining a fibre connected to a cabinet at my finger to see if there is any visible light.

There won’t be, the light isn’t in the visible spectrum. It can however still cause damage to your retina , so please take extra caution.

The suggested red light will prove continuity, but that’s about it. Also, depending on the fibre length, it can fade after a few K