Should I risk switching to TalkTalk Business?

I'm coming to the end of my contract with Zen and am looking around at potential alternatives to migrate to a faster service on FTTP. TalkTalk Business is looking attractive with great prices and they seem able to supply to residential customers.

I've researched quite a bit and reviews seem a little bit mixed however. Most on Trustpilot are positive but the majority on other sites like broadband.co.uk say to stay away, of course I realise that it's often more likely that people will post about bad experiences than good.

The TalkTalk forum here seems to be generally positive although I didn't find many posts specifically about the business service. I know many ISPs use TTB for backhaul and by all accounts that is usually excellent so I'm hoping their own end-user service would be too.

Apologies for the slightly wordy post but with a 24 month contract I don't want to get locked into something that I could rapidly regret while now permanently working from home.

Any experiences either way/advice to run for the hills etc. from the knowledgeable folk here would be gratefully received!

I am currently on a lease line via another ISP that uses TT, and we have had a fair few outages over the last three years, but, it's cheap(er)!

Well I’m running a TTB based FTTP service and the connection itself hasn’t missed a beat. There were some more frequent PPPoE reconnects in summer last year (about three over 2 months as I recall) when we kicked of with them, but since then solid like a rock, not a single PPPoE reconnect in six months.

Previously the same FTTP connection was Cerberus for a few years. No complaints either and their SLA with Openreach as great as I got to test that out in anger. Throughput wise TTB is great. Latency wise from Woodbridge/Suffolk it’s about 1 ms slower than the BT Wholesale backhauled connection with Cerb. to any of the London based datacentres.

My main grip with TTB - some ridiculous bug in their billing which kept charging for months on end for a paper billing fee. Eventually resolved with several “interventions”.

Otherwise nothing broke, nothing to moan about.

Anything else you want to know fire away.

Thanks @Pheasant, I had a feeling it was you I'd seen mentioning TTB before in other threads but wasn't entirely sure.

I do have a couple of questions which I've sent in to TTB but keep missing them when they call me (or I just get hold music then the line drops) so any that you could help with would be very useful.

1) Do they support custom reverse DNS records when using a static IP?

2) Is there a way of telling if you'd be on their next generation network to be able to have 4 static IPs instead of just one?

3) Are you able to use your own router or are you bound to use the one they supply?

Wanting 4 static IPs might sound a bit greedy but I do have some work-related equipment at home and it would make network config a bit easier if I could assign it a dedicated IP.

Thanks in advance.

You can definitely use your own router. I only have a single static IP with them on this connection, however they'll sell you 4 additional static IPs for £5 a month (think they call it 'Static IP Boost')

But I believe still no IPv6?

Hi there - really happy to discuss TalkTalk services with you - and also the Static IPs (which we can do as a group of 4 for you) - if you contact the fibre team on 08001313000 more than happy to discuss this in more detail and see if we can assist - Sarah

Not as far as I'm aware.

In reply to a post by Sarah6075:

Hi there - really happy to discuss TalkTalk services with you - and also the Static IPs (which we can do as a group of 4 for you) - if you contact the fibre team on 08001313000 more than happy to discuss this in more detail and see if we can assist - Sarah

Hi Sarah - you may want to confirm that you're an ISP rep with the admin team here. Speak to [email protected]

Seems to be the phone number of Utility Warehouse rather than TT - not very good to not identify yourself if posting for people to phone...