FTTP limited to 330Mbs/50Mbs

FTTP was recently installed, went live to order 8 weeks ago
It was showing 1000Mbs FTTP on demand, then WBC FTTP 330Mbs on go live day.
Neighbours have been live for a while and are showing WBC FTTP 1000Mbs.

The only speed I can order is 100Mbs as no one seems to do 300Mbs any longer, EE tried to provide 300Mbs, give me a price but their system would not allow completion of order.

Does anyone know if it is normal to go live at 330Mbs then increase to 1000Mbs at a later date

What speed can your neighbours from the same CBT order?

Edit: sorry just reread your post, I would say there is a database error if you can't order faster than 300Mbps and your neighbours can

Edited by deleted (Mon 04-Jul-22 14:48:01)

All the recent install are limited to 330Mbs
The install that has been live for over 12 months is at 1000Mbs

Just to be clear, is it the BT Wholesale checker that shows 330/50 ?

What do Talktalk and Sky availability checkers show?

Yes the Checker shows 330Mbs
TalkTalk, vodafone, EE, BT all show 100Mbs
Sky shows 1000Mbs but if try to order online, it fails and tells me to phone

Would be amazed if you have been put on an ECI OLT in your Handover exchange

If the neighbours are on the same CBT, and hence the same splitter, this can't be the problem.

The neighbours on 1000Mbs are on a different CBT

I have a Nokia ONT does that mean the OLT will be Nokia

In reply to a post by candlerb:

If the neighbours are on the same CBT, and hence the same splitter, this can't be the problem.

He said all the recent FTTP was limited to 330Mbps so probably on the same PON so it is possible, please keep up

In March 2020 on a new install I was "stuck" at 330/50 for no reason I could see, it was a smallish area all the same with 1000 available in other areas near by, it took about 6 months to sort itself out and I spent lots of emails/calls to try and get answers to no avail.