New FTTP connection lots of spikes on BQM.

Hi All

Just last friday had an zen/openreach FTTP installed. I`m noticing increasing by the day lots of spikes on my quality monitor.
I`m using an Asus Router into the openreach box , and then from there it goes off to a 3 switches over the house and a couple of Asus zenwifi modules.

Could this be caused by an internal network issue? or is it purely external and router?

Thanks

My Broadband Ping

Have you checked out the 'Slow speed after GEA migration' in the Zen section of this forum

Thanks have had a look a little. But my actual speed is spot on from my asus router test I get 900Mb / 100Mb results. My wired PC via a 10Gbe switch gets around 650Mb / 100Mb,
But i`m getting the odd drop when i have to refresh my browser to view a webpage.
And seeing all those spikes on that broadband monitor made me wonder where the problem could be.

In reply to a post by paulruk:

my actual speed is spot on from my asus router test I get 900Mb / 100Mb results. My wired PC via a 10Gbe switch gets around 650Mb / 100Mb,

Strange you're getting only 650Mb from a wired connection considering you say its 900Mb at the router.

Edit: Maybe limitations of the PC \ software running on it causing it to be slower.

Edited by deleted (Tue 19-Jul-22 13:41:34)

In reply to a post by dect:

In reply to a post by paulruk:

my actual speed is spot on from my asus router test I get 900Mb / 100Mb results. My wired PC via a 10Gbe switch gets around 650Mb / 100Mb,

Strange you're getting only 650Mb from a wired connection considering you say its 900Mb at the router.

Edit: Maybe limitations of the PC \ software running on it causing it to be slower.

Not sure, i`m using an 10Gbe internal ethernet port, which i`ve tried going to 2.5Gbe on my Asus router which is saying its connected at that speed.
Tried safe mode aswell but still only seem to get a maximum of 650Mb/sec download. Uploads are fine.

Ah think i`ve found it. Jumbo frame was disabled on my router, when its been enabled on my windows adatpter.
Getting 850Mb/sec now.

Thanks

Has the BQM settled down?

In reply to a post by Pheasant:

Has the BQM settled down?

Unfortunately, not still looks a bit like a romanian flag on its side in places (red yellow and blue)
I had a couple of complete outages for a few minutes today.

Also speedtest has dropped again, its still 900Mb/s on the router down but PC wired into a 10Gbe switch is 500Mb/s to the same server.

Any suggestions?
Thanks

Edited by paulruk (Thu 21-Jul-22 17:17:52)

PC's running windows are hogs for speed tests, run a Linux OS for a better test of the connection as with Windows you are only testing the PC. The router seeing 900mbs confirms this.

I had a couple of complete outages for a few minutes today.

That sounds like someone is fiddling on the PON or there is a problem somewhere. FTTP ought to be rock solid from the get go and in my experience - if all is well - it most certainly is that.

I would report it to Zen. That earlier BQM looked very, very poor to me.

In reply to a post by Pheasant:

I had a couple of complete outages for a few minutes today.

That sounds like someone is fiddling on the PON or there is a problem somewhere. FTTP ought to be rock solid from the get go and in my experience - if all is well - it most certainly is that.

I would report it to Zen. That earlier BQM looked very, very poor to me.

ok thanks, yeah it started off ok but the last few days its a bit of a mess. I did move over to ipv6 connection. wonder if its that. i`ll check with them.

In reply to a post by kommando:

PC's running windows are hogs for speed tests, run a Linux OS for a better test of the connection as with Windows you are only testing the PC. The router seeing 900mbs confirms this.

Yes perhaps, i`ve just tried again and now i`m getting 900Mb/s on windows. So seems a bit random.

In reply to a post by paulruk:

In reply to a post by kommando:

PC's running windows are hogs for speed tests, run a Linux OS for a better test of the connection as with Windows you are only testing the PC. The router seeing 900mbs confirms this.

Yes perhaps, i`ve just tried again and now i`m getting 900Mb/s on windows. So seems a bit random.

i thought Fibre was supposed to be more reliable than FTTC? I may not get high speed, but at least the speed is constant, most of the time.
it does make me think if this fibre is worth moving to with problems I have heard people having. My only problem at the moment is routers giving up the ghost.

I think its well accepted that most people don't have issues with FTTP whereas those on FTTC and are some distance from their serving FTTC cabinet do. If you're happy with FTTC then stick with it but for others it makes a lot of sense to move to FTTP regardless of if it comes in overhead or underground via Openreach, Zzoomm or any of the many Altnets around the UK.

I contacted Zen support and they couldnt see any problem from their end. But said to keep an eye on any loss of connection and check the ONT box lights and also the router and see if its an FTTP issue or router issue.

I wonder if i should put back the fritzbox this weekend and see how that performs instead of my Asus.

In reply to a post by paulruk:

I wonder if i should put back the fritzbox this weekend and see how that performs instead of my Asus.

What have you got to lose, its worth trying.

Maintenance and migrations etc which result in a total drop typically are scheduled happen in the early hours, and for relatively short periods - less than 10 minutes.

If your ONT is losing connection in the middle of the day that is a definite problem. Keep an eye on the ONT lights especially LOS should it go red and/or if the PON light is anything but solid green.

Swapping the router to see if anything changes is a good idea.

Edited by Pheasant (Fri 22-Jul-22 11:24:51)

Thanks,

Just wondering if anyone could have a glance over my current graph and see , because things seem to have settled down. Is this looking ok?
My Broadband Ping

Thanks

Much better than the first BQM you posted, however the semi regular stalactites (packet loss) is not totally great - however it could well be down to your router, ignoring ICMP requests whilst a it’s busy doing other more important things.

If you can try with another box in lieu of the Asus.

ok thank you, i`ll give the Fritz router a go and see how well that does over the weekend.