Wayleave agreement Quantum Air Fibre FTTH Difficulties

Ok, so I hear of Quantum Air Fibre
I have a shufty at their prices and service, all seems good.

I'm renting at present. My landlord wants:

Any request to connect broadband into our properties needs to be accompanied with the correct legal documentation (the wayleave) and supporting plans and details of the work involved

But Quantum seems unsure.

We have never had to arrange for a wayleave agreement for any of our installations so I don't understand why they would require one . We have several installations fitted in (redacted local area similar landlords) properties and we haven't come across any issues like this before .

(emphasis and redaction mine)
Is there anyone more conversant with these type of things who can offer advice?

The only option I see is going with a more expensive larger company who has all their ducks lined up like BT - who I'm trying not to sign with.

Is this into a flat or a house?

It's a semi detached bungalow, with own back and front lawn

The Fibre will be coming from the pole directly at bottom of garden and following along the BT Copper line

Is this FTTP or a local area Wifi. Local area Wifi should be close to fitting a satellite dish so maybe landlord is confusing the two.

From Quantum

We would be following the route your Bt Cable is currently coming in. As far as I am aware your property is currently fed overhead to your property so we would pull our fibre line alongside the current Bt line to your property. Once at your property all we would need to do is drill a small hole through an external wall into your property to mount a small box the same size as your current Bt box on the wall.

Already have FTTC a few hundred yards away, use it with Zen internet, good but slow and expensive.
This is to upgrade to FTTH

Are you dealing directly with the landlord or through a managing agent?

hi dect,
I'm emailing directly with someone in the relevant department of the housing association

I personally think it's such a inconsequential install that it doesn't need any legal docs.

But I also understand it the equipment Ie cable and internal box needs to be left in property, and be accessible to service if needed by quantum staff, then it probably does...

I know Openreach have wayleaves

Maybe this is Quantums fault - maybe it's Landlord over reach I just don't know

In reply to a post by TransmitThis:

I'm renting at present. My landlord wants:

Any request to connect broadband into our properties needs to be accompanied with the correct legal documentation (the wayleave) and supporting plans and details of the work involved

The landlord *is* entitled to request details of the work to be done, and can grant or refuse permission.

They probably don't want to grant permission without a paper record of exactly what they are permitting.

Perhaps Quantum can provide a general "landlord's permission to install" type of document, which includes a summary of the fibre route as you've just described, for the landlord to sign.

Yes you are most likely correct candlerb,

After reading some more online, landlords don't necessarily "need" a wayleave they could just work with the ISP directly and grant access to install.

But maybe where this is faltering is, the "landlord" is a very large association and the ISP is a very small firm.

So I guess the Landlord do need the documents, and Quantum is too small to have those things ready or organised.

These docs are pretty generic they are even downloadable, I could literally go grab one now edit it to include our details and pass it over to them to sign...

Sigh, I guess I'll keep pushing and see where it goes.

It's not the only choice for FTTH I guess the reason it is cheaper than the competition is becoming apparent.
Maybe this is a narrow escape?

I don't know about "narrow escape", but a learning opportunity for Quantum certainly.