Who does final installation - OR or ISP ?

Friend having FTTP installed. Fibre cable ducted to house but no CSP, just coiled. Is it still OR who install the CSP and ONT or the individual ISP, in this case Sky ?

Openreach...Sky won't do any of the physical work,

In reply to a post by mikegg:

Friend having FTTP installed. Fibre cable ducted to house but no CSP, just coiled. Is it still OR who install the CSP and ONT or the individual ISP, in this case Sky ?

This is known as a '2 stage' install completed entirely by Openreach (or one of their contractors), some installs are also done as a '1 stage' install depending on a number of factors.

I believe Sky now have an arrangement with openreach where their own people will do the final install. Maybe limited at the moment.

In reply to a post by JonRennie:

Openreach...Sky won't do any of the physical work,

After a recent trial was successfully completed, Sky now do many of their own ONT installations over Openreach via their QUBE engineers.

They can do the pulling in of fibre, CSP installation, splicing and finally the ONT installation and activation

Edited by j0hn83 (Fri 19-Aug-22 11:05:49)

In reply to a post by witchunt:

I believe Sky now have an arrangement with Openreach where their own people will do the final install.

I learn something new every day

In reply to a post by j0hn83:

After a recent trial was successfully completed, Sky now do many of their own ONT installations over Openreach via their QUBE engineers.

They can do the pulling in of fibre, CSP installation, splicing and finally the ONT installation and activation

Interesting. I get a vibe (based on nothing tangible) that you'd be better off with a Sky installer, than someone from Quinn or Kelly ? !

Could have sworn I read a news article announcing it either on here or ISPReview, but I can’t find it now only this article.

Also mention of “co-provisioning with CP customers” in this Openreach briefing from last November.

I see John has posted some further info above.

In reply to a post by mikegg:

Friend having FTTP installed. Fibre cable ducted to house but no CSP, just coiled. Is it still OR who install the CSP and ONT or the individual ISP, in this case Sky ?

As the cable has been left coiled up, Openreach will be doing the installation, not Sky.

Sky are starting to do some of their own internal works from the CSP onwards, but this is limited at present to certain areas only, but will/is be rolled out further throughout the rest of this year.

Once this has been rolled out then Openreach will do the external works and leave a CSP fitted in all occasions ready for Sky or whoever to work from there inwards.

In reply to a post by broadbandjockey:

In reply to a post by j0hn83:

After a recent trial was successfully completed, Sky now do many of their own ONT installations over Openreach via their QUBE engineers.

They can do the pulling in of fibre, CSP installation, splicing and finally the ONT installation and activation

Interesting. I get a vibe (based on nothing tangible) that you'd be better off with a Sky installer, than someone from Quinn or Kelly ? !

Whilst I would admit the Kowboy Comunications install we had was pretty poor, some of the work I've seen done by sky dish installers has been grim. A friend kept getting problems every year or so with his sky signal, the dish was installed on front of house a cable 'thrown' over roof to back and down wall with no clips. One of our tenants asked to have Sky installed, no problem I thought until seeing the internal cabling, sorted it myself.

I've just had Sky ultrafast installed in the Rhondda Cynon Taff area and yes, OR did the external works and the Sky engineer completed the internal works from the CSP.

The engineer said OR/Sky have been doing this since June. He also said that he does significantly more fibre installs than dishes now.

I was a bit concerned, as their sky dish install work standards can be slapdash, but this guy was decent. Had all the gear, did a tidy clean cable job and tested the connection.

Update - It was indeed OR who did the install followed a few days later by Sky and a new dish/box. Thanks

In reply to a post by Pheasant:

Could have sworn I read a news article announcing it either on here or ISPReview, but I can’t find it now only this article.

Also mention of “co-provisioning with CP customers” in this Openreach briefing from last November.

I see John has posted some further info above.

BT’s Consumer brands will also be doing the same soon. Starting with business customers.