FTTP

Hi, hoping someone here can help me beyond telling me to contact openreach!

Both of my immediate neighbours, and their neighbours etc, on each side of my house have FTTP and we all use the same cabinet. Each house is just 3-4 metres distance from mine. However, openreach website check states that I can't get FTTP yet but due to be installed in about a year's time!

This makes no sense to me. I've written to openreach and they just respond with standard wording that it will arrive in due course. I wrote back to explain the above points but they just come back with the same.

How do I resolve this? It just seems to be a recording error as makes no sense. I appreciate any advice and to understand if sky can do anything to help.

Thanks!

You escalate to the CEO. The email is picked up by the executive complaints team and typically dealt with quite promptly.

Plenty of recent examples of success stories in this respect. often or not its simply a database issue, *if* the infrastructure is as you describe above.

Good luck!

How do I write to the CEO?

Look up their email address on , for instance, Google, and politely email them and enquire.


Cabinets have no bearing on Openreach FTTP

In reply to a post by Jimeddiejoe:

How do I write to the CEO?

I'll get my spoon out for you...

https://ceoemail.com/s.php?id=ceo-9593&c=Openreach-C...

Have you filled out this form, and put in the option of "I cannot get fibre but my neighbors can " and then explained the situation?
https://www.openreach.com/forms/fibre-broadband-avai...

Thanks. I’ve done that a few times and just get the standard message back re coming to your area soon…

Thanks

In reply to a post by Jimeddiejoe:

Both of my immediate neighbours, and their neighbours etc, on each side of my house have FTTP

Something has certainly gone wrong, as others have said, email the Openreach CEO (Clive Selley) with the exact details and hopefully someone will get to the bottom of this issue.

Thanks everyone for your help. The CEO letter as got them on the case very quickly!