FTTP

Hi, hoping someone here can help me beyond telling me to contact openreach!

Both of my immediate neighbours, and their neighbours etc, on each side of my house have FTTP and we all use the same cabinet. Each house is just 3-4 metres distance from mine. However, openreach website check states that I can't get FTTP yet but due to be installed in about a year's time!

This makes no sense to me. I've written to openreach and they just respond with standard wording that it will arrive in due course. I wrote back to explain the above points but they just come back with the same.

How do I resolve this? It just seems to be a recording error as makes no sense. I appreciate any advice and to understand if sky can do anything to help.

Thanks!

You escalate to the CEO. The email is picked up by the executive complaints team and typically dealt with quite promptly.

Plenty of recent examples of success stories in this respect. often or not its simply a database issue, *if* the infrastructure is as you describe above.

Good luck!

How do I write to the CEO?

Look up their email address on , for instance, Google, and politely email them and enquire.


Cabinets have no bearing on Openreach FTTP

In reply to a post by Jimeddiejoe:

How do I write to the CEO?

I'll get my spoon out for you...

https://ceoemail.com/s.php?id=ceo-9593&c=Openreach-C...

Have you filled out this form, and put in the option of "I cannot get fibre but my neighbors can " and then explained the situation?
https://www.openreach.com/forms/fibre-broadband-avai...

Thanks. I’ve done that a few times and just get the standard message back re coming to your area soon…

Thanks

In reply to a post by Jimeddiejoe:

Both of my immediate neighbours, and their neighbours etc, on each side of my house have FTTP

Something has certainly gone wrong, as others have said, email the Openreach CEO (Clive Selley) with the exact details and hopefully someone will get to the bottom of this issue.

Thanks everyone for your help. The CEO letter as got them on the case very quickly!

In reply to a post by Zarjaz:

Look up their email address on , for instance, Google, and politely email them and enquire.


Cabinets have no bearing on Openreach FTTP

No, though an ironic thing in my road. There's a single house that has an underground phone line run. The rest of us are overhead fed. The house has two FTTC cabinets, and one PCP right outside the front (and a Virgin box too !) Yesterday Openreach dug a short trench from the PCP cabinet along the pavement, to the front boundary of the house, and stuck one of their FTTP 'Toby Boxes' there.

It's a bit odd because there's a BT pole 25 metres away, and on the same side of the road (that feeds half a dozen or so of the other homes)

Presumably when that house is upgraded to FTTP, Openreach will be digging a lovely trench straight through their nice front lawn ?

Possibly, but that's a similar situation to my postcode, where there are three properties. Our property has a DIG (Direct in Ground) copper feed, so does another. However, one property had an OH copper drop, now all of them have OH fibre drops.

Edited by Grimers (Sun 06-Nov-22 17:29:51)

I don't know if there is an official document on it, but Openreach aren't changing the network topology as part of the FTTP build. If you are underground fed copper line then you get an underground fed fibre.

It would probably be easier for Openreach to connect me to a pole at the back of the garden, but the current feed is underground from the front, so that's what the fibre will be.

In reply to a post by jpm:

If you are underground fed copper line then you get an underground fed fibre.

Openreach use the most cost-efficient solution, so some who are DIG will be converted to overhead, so to say If you have an underground copper line you'll definitely get an underground fibre line is not accurate.

In reply to a post by dect:

In reply to a post by jpm:

If you are underground fed copper line then you get an underground fed fibre.

Openreach use the most cost-efficient solution, so some who are DIG will be converted to overhead, so to say If you have an underground copper line you'll definitely get an underground fibre line is not accurate.

True.
A relative in Salisbury is on an estate with direct in ground feeds for the copper. Poles were installed, and an Openreach FTTP service is provided that way.

In reply to a post by Zarjaz:

A relative in Salisbury is on an estate with direct in ground feeds for the copper. Poles were installed, and an Openreach FTTP service is provided that way.

On the north side of Farnborough (others side of motorway) an AltNet is installing FTTP using PIA and one estate is all DIG, so they've been installing poles. Some comments from locals, but its still going ahead.

CLose to me, a house was copper fed from a pole in their front garden, for fibre it is now from a different pole closer to the cabinet.

In reply to a post by jchamier:

In reply to a post by Zarjaz:

A relative in Salisbury is on an estate with direct in ground feeds for the copper. Poles were installed, and an Openreach FTTP service is provided that way.

On the north side of Farnborough (others side of motorway) an AltNet is installing FTTP using PIA and one estate is all DIG, so they've been installing poles. Some comments from locals, but its still going ahead.

The locals don't think things through wanting no poles, until Openreach turn up with a digger and rip up their paved driveways when they have 'Full Fat Fibre' (or whatever it's called) installed.

My direct dig was to be replaced by a pole, I offered to dig the trench and was left enough 56 ducting so I could complete the job. Install is listed as 1 stage 56 ducting in place.

Yep, I’ve seen a fair bit of that (suspect that we are even thinking of the same location)

Yes sorry, should have clarified direct burial is a different matter