Setup Yealink W73P on Youfibre

Hi,
As I'm a newbie to voip phones I was hoping someone could give me some idea how to set up my new Yealink W73P phone system on my Youfibre system. Youfibre have installed a Adtran 622v XGS-PON ONT modem along with a eero Pro 6 WiFi router. I was instructed to connect my new phone (when it turned up) into the POTS RJ11 socket and that should get me going. Nothing is ever simple, think there's a bit more to it than that and having got no further forward with Youlink tech support I'm on the verge of giving up. Youlink ported over my existing land line number and told me everything was in place and ready to go. But looking on YouTube think there's some setting up required which I can't get out of Youfibre, so any help would be much appreciated.

That doesn't really make much sense: googling for the Yealink W73P shows it's an IP phone, not an analogue one. This means it has an ethernet port, not an analogue phone port, and indeed plugging it into an RJ11 phone port could damage it (if the line is ringing at the time).

Equally, the eero Pro 6 doesn't even *have* an RJ11 POTS port.

So before we start: where exactly is the "POTS RJ11 socket" that you mentioned? And what exactly did you plug into it?

Can confirm, only an analogue phone will work.

The ONT registers with the SIP server then passes that through via the RJ11 port to work with an analogue phone.

Be very interested if someone at YouFibre has told you that an IP phone will work, as that's incorrect.

Ah right, so it's the 622v that has the POTS port.

In that case: yes, only an analogue phone can go there. And the W73P doesn't have an analogue port as far as I can see from the data sheet.

I would start by testing this with a corded analogue phone (get one from a charity shop for a pound or two if you don't have one; they're useful for testing anyway). This will prove whether the voice service is working, and at least you won't miss any important calls.

However, to use the W73P would require that:
1. YouFibre allow SIP access over the Internet - which they may not
2. YouFibre will give you the SIP registration details (SIP server, username and password) - which they may not
3. Then, you plug the W73P into an ethernet port on the eero router, and configure it with all the settings from (2) - which you have to work out how to do.

I think there are too many unknowns there, and chances of success are low unless you can get YouFibre themselves to walk you through it.

Although hindsight is easy, it would have been better to migrate your voice number to a third party SIP provider. Then it would *definitely* work over the Internet; they would *definitely* provide the details you need to set it up; and it would always work regardless of which broadband provider you use (or even if you're out of the country entirely).

Unfortunately, if you migrate your voice number to a third party provider now, it is likely to cease your broadband, since the two are coupled together.

Edited by candlerb (Fri 09-Dec-22 10:10:42)

My understanding is that the ‘v’ suffix designation on ADTRAN boxes indicates the box has a FXO/analogue voice port.

As noted above, in your current configuration this won’t work.

You can simply test the number is active on your ADTRAN box by plugging a simple analogue phone into the phone port.

Long term if you want DECT handset functionality - use a DECT base that has a standard analogue line connection. Some bases allow you to connect directly to an analogue connection as well as an Ethernet connection for VoIP - for example the Gigaset N300(A) is a well known example.

I originally plugged the Yealink base unit into the RJ11 POTS port on the modem to the RJ45 socket on the Yealink base unit using an adapter cable I bought. Having no network connection I decided to plug the Yeahlink base unit into the RJ45 ethernet socket on the eero Pro 6 WiFi router and again no network signal. Having looked on YouTube I realised I had to setup the Yealink base unit via logging into the unit.

My old analogue phone works fine though the caller ID dosnt work on youfibre system, apparently some phones work and some don't which is very odd. My phone worked fine on the old system until porting over to youfibre. The Yealink phone I bought is DECT but not functioning for what ever reason. I'll try the Gigaset base unit as it sounds like it may be compatible.

Most (recently modern) ordinary analogue phones will work fine when plugged into the analogue (FXS) port on a router etc. Typically those that don’t are much older handsets, and will have issues on ring / may require a ring capacitor to be present in the adapter lead.

Check that YF have enabled caller ID on your line.

As noted above your Yealink phone (unless it has an analogue port on the base) won’t work as desired. It could theoretically work if it was plugged into a regular Ethernet port on the network (and you had the SIP server and login credentials from YF to set it up in lieu of the ADTRAN as the main VoIP endpoint).

Many thanks to all you guys for your help, I've emailed Youfibre once again to ask what type of phone service they offer but I think I'm banging my head against a brick wall on this one as I never seem to get a straight answer out of them. Failing this I might try the Gigaset unit you suggested Pheasant as it seems like the only logical alternative, it's that or two tins and a length of string...ha ha.