FTTP showing as not available but our DP has it

Hi Everyone, happy new year!

This is another 'my neighbour has it but I don't' post. My business property is on a street corner with our postcode being one street (Send Hill, GU23 7HT) but our phone line coming from a different street (Vicarage Lane, GU23 7JN). Our neighbours on Vicarage Land have FTTP but our neighbours on Send Hill do not. Openreach Fibre Checker is saying FTTP is not available.

I can see the fibre cable on the DP that feeds our property. Is there anything to be done? I've heard that MrSaffron knows a thing or two.

Just to add to the mix, there is already a leased fibre line to the premises but the company who own it are moving out and it will be decommissioned soon.

Thanks for your knowledge.
JW

In reply to a post by mlpstudios:

I can see the fibre cable on the DP that feeds our property.

But can you see a Connectorised Block Terminal (CBT)? If not, then you're likely not in the built footprint of the FTTP network, which is why you can't order service.

The fibre you can see could be just passing through on its way to serve someone else, or it could be for the leased line. If there are any markings on the fibre cable or track node, and you post them here, someone may be able to identify what they're for.

Unfortunately, there is always a boundary where an FTTP deployment ends. If you're just outside that boundary, it can be very disappointing

Thanks candlerb,

But can you see a Connectorised Block Terminal (CBT)?

Are they the black plastic dome shaped things on the DP? If so yes, there are at least two. I'll have to go and check.

If there are any markings on the fibre cable or track node

do you mean for the leased line that's already here? I can certainly get some numbers off that.

there is always a boundary where an FTTP deployment ends

yes I'm aware of this and keeping all things crossed that we're in the boundary!

In reply to a post by mlpstudios:

Thanks candlerb,

But can you see a Connectorised Block Terminal (CBT)?

Are they the black plastic dome shaped things on the DP?

No, they sound like they are copper joints. What are you referring to as a DP here - do you mean pole?

Edit: If this is the pole that your copper line is connected to then you have a fibre CBT at the top of it, you need to fill in the "my neighbours have FTTP but I don't" form on the Openreach website

https://www.google.com/maps/@51.2799591,-0.5346866,3...

Edited by jpm (Tue 03-Jan-23 12:10:17)

Hi JPM,

Yep, you found our pole.

do you mean pole?

Yes.

I've marked out our lines here.

The leased line terminates in a box with the this text on it: TQWES - YWMBB/0A ON 00101

I'll check out the openreach website, thanks.

In reply to a post by mlpstudios:

But can you see a Connectorised Block Terminal (CBT)?

Are they the black plastic dome shaped things on the DP?

No. They are rectangular boxes with 4, 8 or 12 downward-pointing "teats", which are where the fibre drop cables to individual properties are plugged in.

See images on first post in this thread:
https://www.ispreview.co.uk/talk/threads/massive-cbt...

EDIT: there are some more images in this article:
https://www.thinkbroadband.com/news/8620-a-walk-in-a...
There's one in the foreground in the image labelled "Selection of Openreach FTTP elements", and if you click on "12 port version" you'll see a 12-port CBT, albeit mounted in a footway box rather than on a pole.

Edited by candlerb (Tue 03-Jan-23 12:58:13)

The Vicarage opposite the pole shows FTTP availability, there's no reason why you shouldn't have the same. Probably just a database tweak needs performing.

Thank you! It looks like jpm spotted a CBT on our pole.

Thanks jpm. That's what I think - but who knows! Maybe candlerb is right and we are out of the boundary for FTTP.

Do you know how I can I go about intiliasing the process of database tweak?

Cool. If that's definitely the pole that serves you, then you can raise an issue here:
https://www.openreach.com/forms/fibre-broadband-avai...
- select "I cannot get fibre but my neighbours can".

The FTTP network doesn't *necessarily* follow the same topology as the copper network, and it's possible that your property has been planned to be served (in future) by FTTP from a different route. But if you explain that your copper service comes from this pole, and the pole has a CBT, then you may be in luck.

EDIT: the pole has a "DP" label, but I can't read it fully in Google Maps. Looks something like "DP 141...0". If you include the full label that would make it easier for them.

Edited by candlerb (Tue 03-Jan-23 13:15:31)