Who maintains the Property Status Database?

In recent times both Hey! Broadband and CityFibre have started construction in our area but have completely missed out working on our small cul-de-sac while working all around it.

Having made some enquiries it seems the database these companies work from says that our road is a "Private Road", which is why it was skipped over. It's not.

Hey!Broadband basically said they can't correct the database, whereas Cityfibre said they'd put a note against the affected postcodes and review it as and when.

Who owns these databases that the communications companies work from?

What mechanism is there to get them put right if they contain mistakes?

In reply to a post by kirbyan:

In recent times both Hey! Broadband and CityFibre have started construction in our area but have completely missed out working on our small cul-de-sac while working all around it.
Having made some enquiries it seems the database these companies work from says that our road is a "Private Road", which is why it was skipped over. It's not.
Hey!Broadband basically said they can't correct the database, whereas Cityfibre said they'd put a note against the affected postcodes and review it as and when.
Who owns these databases that the communications companies work from?
What mechanism is there to get them put right if they contain mistakes?

I would ask your local council. I think Ordnance Survey may maintain information on this too.
On Google maps I think private road show up as grey rather than white, although I've seen where say entrance to a road is that colour. What does your road look like on there?

This also seems to be useful:
https://www.findmystreet.co.uk/map

What's a Private road got to do with it, I live on a private lane and it got done with no problems, in fact we have several private lanes in our village and they all got FTTP.

In reply to a post by APTMAN:

What's a Private road got to do with it, I live on a private lane and it got done with no problems, in fact we have several private lanes in our village and they all got FTTP.

Quite possibly a way leave would be needed.

It may be that the difference (or the relevant difference) between private and public roads is that the latter have been "adopted" by the local authority to be maintained at public expense.

The FindMyStreet database referred to by seb seems to draw its data from local authorities, and it may be worth trying the underlying database. Search for list of roads maintained at public expense in <county>. If your road is on it, this seems to be your answer, but if not, you may be able to get clarification from the county council. I see the one for Hampshire for example invites queries to their Highway Asset Information Team or the Street Gazetteer Team.

This is an interesting legal article https://www.stephens-scown.co.uk/real-estate/who-own... It seems that most commonly the properties on either side of a road own the road up to the centre line but if adopted the highway authority owns the top of it down to the depth needed to maintain it.

In reply to a post by APTMAN:

What's a Private road got to do with it

Absolutely everything.

OFCOM code powers give network operators the right to dig on public, council adopted roads.
The code powers do not extend to private roads and would require a wayleave.

Your private road and others around it either had an existing wayleave with Openreach or Openreach got a new wayleave signed.
HeyBroadband and CityFibre don't have the luxury of existing wayleaves.
They can be costly and time consuming to arrange meaning many private roads get delayed or completely skipped from an FTTP rollout.

The top half of our road was added maybe 30 years after the bottom half, and as a result is still owned by the person who originally owned the land. There's no Virgin Media here because NTL couldn't find who they were supposed to talk to back in the 90s when it was all being dug up. I've since obtained copies of the title to the shared road and it specifically gives anybody the right to dig the road up to maintain or install utilities without needing to get a separate agreement, the only condition being that reinstatement work is performed. I now have this information to provide to anybody looking to install a service, but we're all ducted anyway so PIA came to the rescue in terms of getting FTTP.

Since there's no easily accessible central register of who owns these private roads a lot of ISPs find it easier to just skip them over. Your first step should be to look up if your road is council maintained by checking with your local authority - it will be called something like the "gazetteer of adopted roads". If it's showing as council maintained then you can show that to Cityfibre. If it shows that it's private then you need to work with your council to get a copy of the title.