Fttp installation and telephone line hook up

Hi, hope I’m in the right place.
I’m due to have Fttp installed in the next 2 weeks.

Currently my existing copper line comes into the house and is connected to a BT Openreach Telephone Master Socket NTE5c . From that box wires are extended to a socket downstairs where the cordless phone and alarms speech dialler is plugged into.

My question is when the new digital cable comes through the wall and the old copper line is disconnected how do I connect from the new equipment to the existing master socket in order to replicate the same services I.e landline calls etc, ?
currently the only thing connected to the master socket is the feed to the router (internet services) and the extension cable to downstairs. Thanks for any help.

You don't give any details of which services you're moving from and to. It sounds like you currently have a conventional broadband + phone setup over copper, and you want to continue the landline phone with FTTP.

1) If you don't cancel your existing service it will continue, not be disconnected.
2) You will need some kind of VoIP service for your phone. You might get this either from your new FTTP provider, or from a 3rd party service like Sipgate, Voipfone etc.
3) If you cease your existing service, you can port your current phone number to the VoIP service if that's a requirement, but you need to do this right otherwise you risk losing it. There are many posts on this forum about all this if you search.
4) If it's just the wiring you're worried about, there's a guide here on how to do it

Hi, I’m with Talktalk and getting a free upgrade of the copper line to digital line in order to receive full fibre. The existing copper line will be disconnected as soon as the new digital line is installed, which leaves me to think how the new digital line will connect to the master socket - my thinking is that the digital line now acts as the supply line that the copper line once did.
If the current copper line which goes to the master socket is disconnected , where does the connection happen between the new line coming in (digital) and my phone services. Do I just connect between the router and the existing master socket with a cable?

Do not attempt to connect the phone socket on the router to the existing master socket as there may still be voltages present from the existing copper line (it may not be removed during installation).

The guide mentioned in the previous post, or https://support.aa.net.uk/VoIP_How_to:_Voice_reinjec... describe methods to connect the phone socket on the router to fixed extension wiring.

The new fibre cable does not necessarily have to enter the premises at the same location as the existing copper cable, you may wish to have it in a more suitable location which you can discuss with the installer on the day.

Hi thanks for the advice, my neighbour who is also with TT has had his upgrade done 2 days ago and they disconnected the old copper line but did not physically move the old wire.
My master socket is in the same place as my router , double socket for power close by , postipned in the centre of the house(landing). Essentially the new router will keep their positions as currently as will the new ONT box . The master socket is less than 1m away.

I need the master socket as it also feeds other extension points, therefore I need to know if I can connect to it simply by connecting the master socket point to the router with an extending cable.
Thanks

During your neighbours upgrade did they physically disconnect the copper line from the master socket, or is it just a case that the broadband and voice services have been migrated in which case the line will still be connected to equipment at the exchange.

Per the links in the previous posts you should separate the extension wiring to prevent backfeeding into the Openreach network unless you are absolutely certain the external line has been physically disconnected from the master socket.

Openreach did trial voice reinjection faceplates for the master socket which provides the necessary isolation of internal and external wiring, but I believe that approach was dropped for various reasons (logistics of identifying type of master socket and upgrading where necessary on FTTC->SOGEA migration, mimimal use of wired extensions by households, etc.). You could ask the engineer doing the installation if he has any VRI faceplates kicking about in his van, although it is unlikely.

Can’t be certain if they have disconnected from either the neighbours master socket or from the pole connection point. What was certain was when I went round to help him with his phone I plugged his phone into the master socket and got no tone, tried ringing out from his landline a number but nothing, tried calling his landline and only got the ringing tone down the line but the his phone would not ring.

I connected his cordless phone plug directly to his router and it worked - which makes sense , however I’m relying on my existing master socket to be my main point to connect my new digital install (for calls)which also then branches out to other connections downstairs.

Laminated flooring all over the place so will struggle to connect other points from a new master socket coming in from digital installation.

Hi just to update, I went round to my neighbours and plugged in a phone into his existing copper fed master socket. This has no connections to the new digital installation. There is No dial tone when the receiver is lifted however when I called his landline the phone rang and so did his phone which is connected to the internet router. So the old copper line is active in some respects. What that means I don’t know.

I spoke to TT today about my situation and they are unable to confirm if the speech dialler situation will continue to work (outward call); based on my neighbours situation after his install it would appear that outward bound calls will cease via the copper line.

It’s a mess no one seems to know what’s going on . If you answer yes to emergency access and house alarm equipment on the survey the appoint is cancelled and one is not eligible for the upgrade,.

In reply to a post by G1967:

If you answer yes to emergency access and house alarm equipment on the survey the appoint is cancelled and one is not eligible for the upgrade,.

Sounds like you've answered your own question – TalkTalk aren't able to guarantee that you'll still be able to connect your equipment to a telephone line via their digital voice solution.

Strongly recommend that you contact the supplier of the alarm system to try and find a solution. For the phones, I imagine you can use a standard DECT cordless phone system.

I think I’ll hold out and remain on the current set up until everything gets switched off, apparently I’ve heard that city fibre are working on solutions where there can still be digital and landline services for people in similar situation as mine. Not really prepared to pay out for the dialler upgrade as the upgrades are a national thing rather than a personal one.

They should have thought of this beforehand.