OpenReach fttp box serial number to Property Address link??

Background:
We recently moved to a new build with house number 5.
Next door is a mirror image of our property, with house number 5A.

The plot on which both houses now sit used to have a single dwelling on it, designated as number 5.

I am told that our property (number 5) is on the open reach national database ... but ...

Is there a way to check that the serial number on the open reach fttp box inside the house (the one with the PON, LAN, LOS etc lights on) is actually registered to our house & not to 5A?

I ask because we have already run into a similar problem with our gas supply .. the meter attached to the side of our house is on the gas national database as if located on the wall of 5A, so it is not beyond the realms of possibility that the openreach kit is similarly misallocated.

And ...we have so far had 5 orders through BT "fail" before broadband is activated (building up an impressive pile of brand new BT kit as it seems they cannot start a new order without despatching another Smart Hub) & i'm now wondering if the successive staff we're talking to are matching our address to a FTTP capability, but maybe not to *our* specific Openreach hub thing.

Sorry if i sound non techie ... i'm an accountant, not an IT expert.

Thank you (hopefully!)
Suz

Does the ONT have a solid PON light lit on it ?

More often than not , with newsites , the address is known by its plot number rather than the house number ( when Openreach install the FTTP equipment ) , but your suspicion that the two addresses No5 and No.5A may be mixed up is quite likely, it also begs the question why would the developer chose to do something this , presumably there are no numbers 1A , 2A , 3A etc.
If you register and post on the BT Community forum , there is a specific FTTP contact number available , I’ve seen posts where customers using the serial number of the ONT installed at their address, can use that info to locate the actual installation, useful when there is confusion with addresses or the incorrect ONT serial number was recorded against the address .

As already requested, what is the status of the ONT LEDs , if the PON light is solid green , then the ONT is authenticated, so it probably is some data error, and not a physical problem

Edited by Iniltous (Wed 20-Dec-23 21:33:16)

On the BT Wholesale checker https://www.broadbandchecker.btwholesale.com/ if you select the Address Checker option and enter only the postcode does both 5 and 5A appear in the list of possible addresses? If so another check you can make is if the UPRN (the 12-digit number after the postcode, not the NAD key which begins with an A) matches your premises.

Aaah. My property, number 5 does appear, but 5A does not. This is great news, as that property is not yet finished & I suspect no openreach box will have been installed yet.
The featured product list umder my address says
WBC FTTP Available, FTTP Install process 1 Stage, so i'm guessing this is good news!

It does indeed!

I'm starting to think that the problem is with BT (the intended broadband provider) rather than OpenReach (in spite of being told it was a "technical issue" ... which wpuld be brilliant news as I can sign up with a different provider & hopefully get connected within a week or so.

What does it say at the bottom? You should see something like "ONT exists with no active service. A spare port is available. A new ONT may be ordered." if Openreach are aware that an ONT is already installed.

It may also be worth doing a UPRN check, you can find that number at https://www.findmyaddress.co.uk/

BUT
Following on my my prior "Happy Me" post ... your advice to check the UPRN CODE was sound.
The code given on number 5 on the BT address finder by postcode list, when entered on the Findmyaddress.co.uk website returns an error .... Historical Record not in use, which kinda makes sense if the original bungalow on the plot has been demolished.

Would this discrepancy be enough to throw an openreach order out?

I can get the correct UPRN from the Findmyaddress.co.uk website, but I dont know what I need to do to get the BT record updated (if thats what I need to do to stop these orders failing at the Install stage.

Any advice please?

P.s. this forum is awesome. I cant thank you all enough ... after several weeks of hitting my head against a brick wall I actually feel I might be getting some way aling the road to.understanding the issue.

If you have a UPRN (the developer should have handled this with the council) then your chosen ISP need to do an ORDI request to Openreach to get their records updated. They are possibly using the old UPRN for number 5 which doesn't match up with where they have put the ONT.

You can also put the UPRN into the BT Wholesale checker (it's at the bottom of the first screen) and see if those results differ from what you get with the address search.

Edited by jpm (Wed 20-Dec-23 23:40:21)

Suz two people have asked, "what colour is the pon light on the ont" ........this helps us to understand the what work has been done or needs to be done