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Standard User ParksidePeter
(learned) Sat 06-Jan-24 16:24:57
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Email from BT OpenReach


[link to this post]
 
I received this email from BTO a few days ago. I don't know where they got the idea that I told them I was interested in BT) fibre as I've been connected to the City Fibre network for nearly two years.

You let us know you're interested in ultrafast Full Fibre, and we wanted to touch base with an update.­
We've added.[My address] to our build plans.

We're rolling out Full Fibre to 25 million people across the UK - it's a huge, complex project and we're still planning when we can start to build in your area.
We'll keep you updated as we progress and let you know as soon as we can give you a delivery date
Don't forget, with Ultrafast Full Fibre broadband you'll get:
Download speeds of up to 1000Mbps - that's ten times faster than the UK Average
Upload speeds of up to 220Mbps perfect for gaming, video calling and uploading large files
An unbroken full fibre connection -- that's five times more reliable than anything before
A connection that can handle multiple devices at once - whether you're gaming, binge
watching, or surfing
The option to include a digital phone line and get ahead of the digital phone line upgrade
No more buffering streams or snail-paced downloads- just broadband that really is ready for anything.
Did you know?
You might not need to wait for the end of your existing contract before you can upgrade to Ultrafast Full Fibre - speak to your current service provider and they'll guide you through the process.
We're upgrading the UK's phone network, from copper lines to a digital phone line service.
Most people who use a phone line will need to have switched to digital by 2025.
When you order Ultrafast Full Fibre, you can have your digital phone line set up at the same time. Find out more about the upgrade from analogue to digital phone lines.
Once you've placed an order with your service provider of choice, we'll send an engineer to connect your Ultrafast Full Fibre - and it's a one-off installation. They may need to drill a small hole in your wall, or they may be able to use the same access point as your current line. Either way, they'll take care of everything and leave you with a broadband that's ready to deal with anything the future brings. You can find out more about what's involved in our handy video
Thanks,
Sam
Openreach Broadband Advisor
Standard User Zarjaz
(eat-sleep-adslguide) Sat 06-Jan-24 16:42:49
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Re: Email from BT OpenReach


[re: ParksidePeter] [link to this post]
 
And ??

They’ve spent a lot on rolling this out … they sent a flyer to an area they have enabled, trying to recoup some costs.

They don’t know your existing situation …. you are drifting into a Zyborg type paranoia

Standard User PCJM40
(committed) Sat 06-Jan-24 17:27:41
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Re: Email from BT OpenReach


[re: ParksidePeter] [link to this post]
 
Either you or someone acting as you has at one time or another gone on the Openreach website and filled in your personal details as how otherwise would they know both your property address and your email address details? Its unlikely they took a stab at both and got them both right.


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Standard User TinyMongomery
(eat-sleep-adslguide) Sat 06-Jan-24 19:00:41
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Re: Email from BT OpenReach


[re: PCJM40] [link to this post]
 
Agreed. It’s illegal to send marketing emails to people who have had no contact with your company. That doesn’t bother back-street scammers, but a reputable company such as OpenReach wouldn’t risk it.

It’s not difficult to give your details on a web site and then forget a few months, or years, later that you have done so.

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Be the person your dog thinks you are.
Standard User candlerb
(knowledge is power) Sun 07-Jan-24 09:51:46
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Re: Email from BT OpenReach


[re: TinyMongomery] [link to this post]
 
And don't forget that Openreach have no way of knowing that you have an active Cityfibre connection - you could be on a dodgy 4G/5G connection for all they know.

Therefore, if they have a record of you making an enquiry at some point in the past, as far as they know you're still interested.

It's just one E-mail, and life is short. If it really bugs you then you can contact them to be removed from their list of interested parties, but IMO it's much easier just to hit the Delete key.
Standard User Thaumaturge
(member) Sun 07-Jan-24 10:56:38
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Re: Email from BT OpenReach


[re: ParksidePeter] [link to this post]
 
I reckon consider yourself privileged. I registered interest more than 3 years ago, and have never heard a thing.
Standard User zyborg47
(legend) Sun 07-Jan-24 11:07:18
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Re: Email from BT OpenReach


[re: ParksidePeter] [link to this post]
 
I agree with PCJM40 on that you must have registered on their site at some point and forgotten about it. I have not had anything from openreach, not even a leaflet.
even leaflets from other providers have slowed down, but they may come back again now this Christmas thing is done.

Adrian

Desktop machines Mac mini pro with macOS Ventura, also pc Ryzen powered with windows something or other.
Zooming with Zzoomm FTTP,
Standard User TinyMongomery
(eat-sleep-adslguide) Sun 07-Jan-24 15:33:57
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Re: Email from BT OpenReach


[re: candlerb] [link to this post]
 
And even if someone is with another provider via CityFibre they might want to return to BT once full fibre is available.

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Be the person your dog thinks you are.
Standard User ParksidePeter
(learned) Mon 08-Jan-24 09:31:38
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Re: Email from BT OpenReach


[re: ParksidePeter] [link to this post]
 
Some strange comments on this. I wasn't complaining, although I 'haven't' registered to receive information from BTO, not having any reason to do so, but I thought it might be possible that there would be some interest in what BTO was saying about Fibre broadband.
Standard User PCJM40
(committed) Mon 08-Jan-24 12:27:47
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Re: Email from BT OpenReach


[re: ParksidePeter] [link to this post]
 
In reply to a post by ParksidePeter:
Some strange comments on this. I wasn't complaining, although I 'haven't' registered to receive information from BTO
More worrying that you can't remember filling in the online Openreach form with your details.
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