Community Fibre billing

I would appreciate it if anyone who is on Community Fibre fttp would let me know whether or not they receive their monthly bill regulary, that is, every month.

I sometimes receive a bill and money gets taken by direct debit from my account. Sometimes I don't get a bill and money is not taken - in such a case I call them up and they usually send a bill in the next few days and the money gets taken three or so days later.

Late last year they didn't send a bill for two months despite me chasing them almost weekly until they finally sent a bill to cover that two month period.

I'm kind of getting tired of chasing them now and I suppose it is their problem if they don't collect their money. However, I just don't want to be in a situation where this becomes a problem for my account.

It would be useful to know if anyone has had similar issues with Community Fibre billing or if this is something affecting only my account.

Thanks.

Edited by teshy (Thu 02-May-24 10:58:58)

I get mine every 2nd week of each month and the bill is taken out 3 working days later.

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Paul

Had problems in the past when I first joined, but okay until last month when I got a message saying that the bill was wrong but they would take the money as normal, but no bill received towards end of March and no Money taken in April at all, then no bill received end of April but email received saying they noted last month had not been taken and would be taken which it was on 01/05, so now waiting to see if they take the next payment in the next few days, I have sent them a contact message which so far they haven't answered about the £12+ extra amount for the April amount which was taken 01/05, assume this was the CPI increase, and for them to send me the April & May Bills