Swish Fibre - ONT - Use Own Router Issues - Settings?

I have happily been using Swish Fibre since June 2022 utilising my own router (instead of the supplied plume) with the ONT modem.

Then after a reboot of the router and ONT box, there was no internet, so using backed-upsetting of the router after a factory reset, the connection would work until the router was rebooted again. I suspected it may be a fault with the router so purchased the same make/model and still experienced the same issue. The problem persisted after several reboots of the ONT and fiddling with settings I could get the internet, so decided once connected not to power it off......

I have purchased a new T-Link AX1500 router and am experiencing the same issue after a router reboot, No internet.

The plume works every time so I have concluded that I need different settings on the router, have emailed/phoned Swish support but awaiting a reply.

Does the ONT need a specific MAC address/IP address/setting to be set on the router to emulate those of the plume router? Or a username and password to use (I haven't been provided with any details, nor can I access the settings of the plume).

Does anybody have any advice, I may have wrongly assumed that the Swish and Giganet setups would be the same using the ONT?

https://www.giganet.uk/faq/how-to-use-my-own-router/

Any advice is greatly appreciated.

Swish user here with own router - a modest TP-Link Archer C6. This connects using DHCP, not PPPoE, so no username/password. Router reboots automatically once a week, a setting that can be configured, never had any issues with it failing to reconnect. Haven't rebooted the ONT for yonks.

Did have a problem with the ONT a year or so ago, replaced by Swish, no trouble since. I would be suspicious of the ONT if both routers fail.

Swish support has gone downhill fast since the merger thing. They don't seem to reply to emails any more. Advise pestering them continually on the phone till they do something to get rid of you.

Don't know anything about G'net, sorry.

In reply to a post by jamesjoiner:

Does the ONT need a specific MAC address/IP address/setting to be set on the router to emulate those of the plume router? Or a username and password to use (I haven't been provided with any details, nor can I access the settings of the plume).

Does anybody have any advice, I may have wrongly assumed that the Swish and Giganet setups would be the same using the ONT?

https://www.giganet.uk/faq/how-to-use-my-own-router/

I'm afraid you assumed incorrectly -- Swish's network uses DHCP not PPPoE.

I found that my static IP address would only be correctly allocated if I connected with the "correct" MAC address -- so as a first step I'd suggest copying the Plume's WAN MAC address.

Edited by behuk (Thu 08-Aug-24 13:36:36)

Just plug your router into the ONT 10gbit port and it should work. As mentioned I would also spoof the MAC of the Swish provided router so it appears on their side that nothing has changed.

I’m with Swish and have never used their router in the 12+ months I’ve been with them.
It is a TP-Link one as I’m on 900/900 but that doesn’t matter.

hi
sorry to jump on this post.

Im having Swish installed tomorrow and somewhat nervous my setup wont work anymore and the family will never forgive me.

Im currently on BT internet. I have my own router (TP Link Archer VR400) together with 3 x TP Link Deco M5. Router is currently set up using 'BT VDSL' from the dropdown list which prefills 'PPPOE' from the 'connection' type. Of course swish isnt in the list of options but there is 'other'. when using 'other' the connection types are Dynamic IP or Static IP. I assume I just use Dynamic IP ? What about the other settings:
- DSL modulation type (VDSL or ADSL)
- VLAN ID - enable yes/no
- VLAN ID 1-4094 - currently set to 101

Router is currently in bridge mode as I have TP Link Deco M5 in 'Router Mode' to take advantage of the parental controls etc. All works fine and has done for 5 years so Ive forgotten how I got it all working in the first place. Was very much trial and error as I recall.

Please can anyone point me in the right direction so I can do this as painlessly as possible
- get the router working with the ONT AND keep the router in bridge mode so I dont have to change anything on the M5 side ?

many thanks
Nick

In reply to a post by nicka7890:

Im having Swish installed tomorrow and somewhat nervous my setup wont work anymore and the family will never forgive me.

LOL. No responsibility taken for anything said here ...

Im currently on BT internet. I have my own router (TP Link Archer VR400) together with 3 x TP Link Deco M5. Router is currently set up using 'BT VDSL' from the dropdown list which prefills 'PPPOE' from the 'connection' type. Of course swish isnt in the list of options but there is 'other'. when using 'other' the connection types are Dynamic IP or Static IP. I assume I just use Dynamic IP ? What about the other settings:
- DSL modulation type (VDSL or ADSL)
- VLAN ID - enable yes/no
- VLAN ID 1-4094 - currently set to 101

None of this should be in play because:

Router is currently in bridge mode as I have TP Link Deco M5 in 'Router Mode' to take advantage of the parental controls etc.

So

All works fine and has done for 5 years so Ive forgotten how I got it all working in the first place. Was very much trial and error as I recall.

Time to write yourself a 'Howto'

Please can anyone point me in the right direction so I can do this as painlessly as possible
- get the router working with the ONT AND keep the router in bridge mode so I dont have to change anything on the M5 side?

OK, fix firmly in your mind where the boundary is between your LAN and your WAN. As the M5 is operating in router mode and your VR400 is in bridge mode, the M5 is LAN side and the VR400 is WAN side.

So, you must do nothing, absolutely nothing with the M5 until you understand this. Next, understand that the VR500 is only effectively acting as an ADSL modem, so what you must do with this is throw it away, because you no longer need an ADSL modem.

Now, understand that the M5 is your router and that the VR400 never was. So, it should be obvious that you connect the WAN port of the M5 to the ONT, because the ONT is the incoming port for the WAN and the WAN interface is on the M5 as it always has been.

Next, think about your M5 and realise that you have told us about the connection settings on the VR400, which you are going to throw away is likely not relevant. Instead look at the connection settings for the M5. Now look at the connection settings which Swish Fibre have given you and try to marry the 2 together. Swish will either be giving you DHCP or PPPoE and your M5 should hopefully support this.

In moving from ADSL to Fibre, you now have a WAN connection which is entirely ethernet and no need for modems, so irt boils down to sorting out the right connection from the M5 to the ONT.

From the M5 Spec https://www.tp-link.com/uk/home-networking/deco/deco... it supports these WAN types:
Dynamic IP
Static IP
PPPoE
PPTP
L2TP

so it is just a matter of getting the connection credentials from Swish.

Edited by DFScale (Thu 14-Nov-24 19:44:16)

Set your WAN port for DHCP and it should work.

No PPPoE, VLANs, login to worry about.

I would spoof the MAC of the Swish provided router but unless you have opted for a static IP this isn't required.