How to Setup H!B ONT with own router

Hi,
I've tried to read through various posts here on how to set up the ont with my own router.
I have the Synology 1900ac router. Upon calling H!B support and requesting pppoe credentials i was told they were switching to the DCHP?
Any help would be appreciated on how to set it up without pppoe.
Upon plugging lead from ont into the computer, it will not assign ip publically.
Thanks so much in advance

Synology's web pages are very good, this page might help you. DHCP is very commonly used, so all routers support. Leave all the option boxes blank, and just click OK unless Hey!Broadband tell you otherwise.

https://kb.synology.com/en-us/SRM/tutorial/How_do_I_...

Edited by jchamier (Fri 06-Sep-24 18:51:27)

You need to copy the MAC address from the supplied router to your new one

Does the original MAC address time out? There was an issue like that with Gigaclear when their box was put into bridge mode and I started to use my own router. I had a to wait about 10 minutes after powering their box on before I could use a router with a different MAC address.

I think Gigaclear have since changed to allow an immediate MAC address change.

using bridge mode means the original router authenticates to the network then passes all traffic to your own router copying the mac of original to your own router makes your own router to pretend to be the original router and authenticate as your original.

the 10 mins wait is while your isp router connects and gets service.

Edited by pyarwood (Sun 08-Sep-24 08:45:20)

I don't think you've understood the thread.

This is about FTTP, with a provider ONT as demarcation. There is no need for "bridge mode" anywhere in such a setup. The customer's own router's WAN port connects directly to the ONT, with nothing in between.

In reply to a post by Michael_Chare:

Does the original MAC address time out?

With some providers power cycling the ONT might clear any cached MAC address... similar approach with VM when you use their box in modem mode.

My Hey!Broadband bridge mode setup was super simple, router set to DHCP, address allocated and done.

I didn't do anything with mac address, vlan, etc.

Cheers
John

In reply to a post by pyarwood:

using bridge mode means

You not understanding any technology issues seems to have become a habit on here fella, you claiming to be a customer facing Openreach FTTP engineer is laughable considering you don't even understand the basics of how a router connects with an ONT.

Can you two take your girly spat somewhere else; it's getting very boring.

yes PCJM40 take your girly spat somewhere else because I DO KNOW HOW ROUTERS CONNECT TO ONTS I WAS TRYING TO WORK OUT HOW SOMEONE ASKING FOR ADVICE ON HERE WAS CONNECTING THEIR EQUIPMENT....
FOR GOD SAKE MAN GO CHANGE YOUR UNDERPANTS TO SUPERMAN ONES.

THE OP SAID THEIR ISP TIMES OUT THE MAC ADDRESS AND ALLOWS ANY MAC ON ARE YOU SAYING THIS IS HOW ONTS CONNECT TO ROUTERS. ????

VM connecting in modem mode will allow ANY router thats plugged in to be the router but it still authenticates with the mac of the VM device to the connection.

you dont set up the mac address if that is how the ISP authenticates you.

its just set in their systems to allow the connection.

its dependent on which authenication your chosen isp authenticates you.

In reply to a post by cjn:

Can you two take your girly spat somewhere else; it's getting very boring.

Sorry, my desire to highlight liars has got the better of me.

Hi all,
Thanks for your help!!1
upon speaking to H! B, I'm not able to have their router in bridge mode and also have line rental from them (home phone, etc) despite the fact I have another VoIP router.
Regardless
is there any way to have all go through the Synology router, leaving the ISP one downline and only for parsing of the traffic g internet/home phone?
and how would I do this

In reply to a post by pyarwood:

you dont set up the mac address if that is how the ISP authenticates you.

Normally you don't, but if you want to use your own router, this is exactly what you do.

And btw, less of the shouting please.

In reply to a post by isaac123:

upon speaking to H! B, I'm not able to have their router in bridge mode and also have line rental from them (home phone, etc) despite the fact I have another VoIP router.

Regardless is there any way to have all go through the Synology router, leaving the ISP one downline and only for parsing of the traffic g internet/home phone?
and how would I do this

Well, it is more likely to be 'unsupported' than 'impossible' assuming H!B use standard VOIP protocols - but for a variety of reasons, including hardware lock in, I prefer not to have phone service from the ISP.

Assuming that the H!B router has the VOIP adaptor on its LAN Bridge, my first thought would be to connect the LAN bridge of the H!B router to the LAN of your router, having disabled DHCP on the H!B router and having given it an address for the admin interface on your LAN which does not conflict with the DHCP pool on your router.

Amazing, this worked !!!!
Thank you so much.

In reply to a post by isaac123:

Amazing ...

I am amazed too LOL. Often this kind of a setup throws up a gotcha which requires some more thought.

In reply to a post by isaac123:

Hi all,
Thanks for your help!!1
upon speaking to H! B, I'm not able to have their router in bridge mode and also have line rental from them (home phone, etc) despite the fact I have another VoIP router.
Regardless
is there any way to have all go through the Synology router, leaving the ISP one downline and only for parsing of the traffic g internet/home phone?
and how would I do this

Do you need to keep the telephone number? You could try porting it to AAISP.

As someone else mentioned, having VoIP with your ISP is just a bad idea as it throws these sorts of roadblocks.