Gigaclear - Feedback?

Gigaclear is now coming to our area, they aim to finish the work by end of this year - has any have any good or bad feedback about them?

We have been offered 500Mbps up & down for £20 a month for 18 months contract and that includes free additional node for smart wifi to go with the router they're supplying.

Thanks all.

I have been a customer in Kent for 9 years. The connection is 1Gbps and it works fine.

I had the Genexis DRGOS which is a router which connects to the fibre. I have had it put into bridge mode so that I can use my own OPNsense router,

Edited by Michael_Chare (Mon 09-Sep-24 17:46:57)

Gigaclear have been equipping a number of villages in Somerset which includes ours. It has been several years in coming since the first publicity appeared.

The cable was laid in our road about a year ago and luckily there is a Openreach manhole just over the road which made the installation of the cable to our property fairly easy as it followed the original route used by Openreach.

The installation was made in May and the installer certainly knew what he was doing and after about an hour installing he called someone and the connection was made within a few moments.

I choose 150Mb connection, which is plenty for my needs. Initially it was running at less than 100Mb down but nearer 200Mb up. I reported the situation and within a couple of days both up and down settled at 150Mb or very close.

There has been one breakdown of 12 hours but we were notified of the issue which was in the SW region where I live. Tomorrow night we will also lose the service as they are installing new equipment in the area but have been forewarned so no trouble.

We have also taken the VOIP phone service which, so far, seems to work fine. The only issue that I have found so far is that the time passed down the line is 1 hour behind BST, so GMT etc.I have tried to raise this with the support department who clearly don't have any knowledge of how phones work.

Generally I am pleased with the connection and speed but as suggested above I have so far not managed to
make any technical contact which is a bit of a disappointment, even BT have a few technical staff!

I hope that this helps you.

Wish they would come round my local area in Norfolk. At that price I would take their arm off!

Edited by threelegs (Mon 09-Sep-24 20:42:03)

I'm in Norfolk.

Thank you,

Thank you, that's a great feedback

In reply to a post by oldengineer:

We have also taken the VOIP phone service which, so far, seems to work fine. The only issue that I have found so far is that the time passed down the line is 1 hour behind BST, so GMT etc.I have tried to raise this with the support department who clearly don't have any knowledge of how phones work.

Hi,

The time is one hour behind because our servers run on UTC time, our voip stack is probably picking this up from the system time on these servers

Thanks.

Edited by Ducksonspeed (Mon 09-Sep-24 22:27:13)

In reply to a post by oldengineer:

We have also taken the VOIP phone service which, so far, seems to work fine. The only issue that I have found so far is that the time passed down the line is 1 hour behind BST, so GMT etc.I have tried to raise this with the support department who clearly don't have any knowledge of how phones work.

More likely that the time passed down the line is UTC, which is the same number as GMT but is semantically different. You should be able to configure the displayed time and Daylight Savings adjustments on the phone itself. If it is UTC, I would say Gigaclear are doing this right.

Similar with BIOS clocks on PCs. In the Unix and Linux world, the BIOS clock is set to UTC and the operating system calculates the display time, but crucially leaves the BIOS clock set to UTC Many phones have a linux variant as operating system and operate in similar vein, perhaps without BIOS clock, but taking UTC from the line or an NTP server. Of course, this is NIXed by Microsoft who don't leave the BIOS clock alone and work out the display time from UTC in the BIOS [at least not without a registry hack]. This means that on a dual boot machine, Windows messes up the time on other operating systems.

That was my mild rant. But the answer, I think, is to set the time zone on the phone to one with the daylight saving adjustments built in.

In reply to a post by hypertony:

I'm in Norfolk.

Where? I might have to move!...

PM'ed

My Daughter who lives further south in CO6 4 postcode in Great Horkesley area had 200Mbps (£17 month) up/down installed about 4 weeks ago and took about 3 weeks from order to install date, Next door had the service already and there was a 'Toby' pot near her gate so it was an easy install.
No problems with the service.

I have a query about Gigaclear too as they just become available at our address. Are they using CGNAT? We have a little wireless CCTV camera on the front of our house and I've heard this can cause issues when trying to view these cameras from outside your local network. Can anyone shed any light on this?

Yes, they use GCNAT, but they do offer static ip for a few pounds a month,