Ultrafast and phone line

Hello everybody, I am hoping that you can assist me, we had ultrafast installed on the 4th October with Sky, now my problem and I am really fed up with it, I am still waiting for open reach to activate the phone line, Sky are telling me that open reach are saying 72 hrs and it will be activated, I am still waiting, I have spoken to sky and they say for what ever reason open reach are dragging there heels, surely i would have thought that my phone line that plugs into the back of the sky max white hub would have been activated by now. I have contacted my previous ISP and they say that they now have no broadband or phone line with them its all turned off. Open reach are not interested saying go to your provider, open reach seem to have a massive monopoly with most of the providers, the only reason i have need of phone line so that my elderly parents like to contact me that way as they dont have mobile phones, sorry to go on but any help would be appreciated thanks

You now have a broadband service from Sky and they are providing a Voip phone service to your router, so it's up to Sky to get this working, not Openreach so trying to talk to them will not help.

Is the problem the fact that your phone number has not transferred yet, as Sky are the gaining provider for the phone service it is totally their problem to get it fixed. You will probably just have to wait and hope for the best as they seem to be saying it is Openreach causing the delay and Sky are not doing anything about it.

In reply to a post by Realalemadrid:

as they seem to be saying it is Openreach causing the delay and Sky are not doing anything about it.

I would call on a weekday for more experienced contact centre staff.

As the others have posted … your new VOIP service is entirely the responsibility of Sky.

If you don’t get any joy tomorrow, ask to speak with the call handlers superior.

Many thanks for all of your replies, Sky are saying to me that there waiting for Open reach for the phone line activation, would I then assume that it could be Sky are waiting for the line to be transferred to them by Open reach, someone at Sky seems to be lying, now on my copper bt landline i am still getting a dialling tone, is this normal or is that my previous provider still has the landline, i always ring Sky during the week but its just like your not getting anywhere with them, thanks for your help

In reply to a post by elposty:

Many thanks for all of your replies, Sky are saying to me that there waiting for Open reach for the phone line activation.

Don't assume contact centre staff are lying, they are likely just misinformed.

Who was your OLD telephone provider before you moved to Sky?

Vodafone just standard broadband and a phone line

In reply to a post by elposty:

...
the only reason i have need of phone line so that my elderly parents like to contact me that way as they dont have mobile phones, sorry to go on but any help would be appreciated thanks

Why can they not call your mobile number?

We call them on our mobile, to there landline, if they call our mobile they will be charged more tha is why, they are elderly

But not having the VoIP line does NOT stop them calling you if they need to.