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Standard User Domark
(newbie) Mon 02-Dec-24 17:42:15
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Hey Broadband Opinions?


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Can anyone here give any opinions on Hey Broadband? They are currently the only Full Fibre provider on my street but I am reluctant to sign up to a 24 month contract with a company I haven't heard of before.
Standard User GonePostal
(fountain of knowledge) Mon 02-Dec-24 18:47:10
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Re: Hey Broadband Opinions?


[re: Domark] [link to this post]
 
In reply to a post by Domark:
Can anyone here give any opinions on Hey Broadband? They are currently the only Full Fibre provider on my street but I am reluctant to sign up to a 24 month contract with a company I haven't heard of before.


Threads like this one may help.
Standard User Domark
(newbie) Mon 02-Dec-24 20:06:12
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Re: Hey Broadband Opinions?


[re: GonePostal] [link to this post]
 
Thanks but that thread is mostly going about peers and tracerouting and people logging their results. I am looking for actual recent opinions on things that your average user is more concerned about. i.e. stability, reliability, customer support, etc.

Edited by Domark (Mon 02-Dec-24 20:07:06)


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Standard User GonePostal
(fountain of knowledge) Mon 02-Dec-24 21:07:51
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Re: Hey Broadband Opinions?


[re: Domark] [link to this post]
 
That was one of the many topics I found by using the "Search" option in the menu bar and putting in "Hey". This forum has not been short on discussion about Hey! Broadband over the last few months.
Standard User AndyPandy
(fountain of knowledge) Tue 03-Dec-24 09:00:43
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Re: Hey Broadband Opinions?


[re: Domark] [link to this post]
 
I've been with them since March 2022.

There were a few outages early on which I put down to teething problems. These days the service is solid.

Bandwidth is great, and ping times are low. (see my BQM below).

For the price, it's more than worth it.

We have CityFibre currently building out, and Openreach planning as well, but I can't see any reason why I'd move away from Hey! if they keep their prices as low as they are.


Hey!Broadband 1Gb Fibre - Live BQM
Asus AC86U - Asuswrt Merlin
Standard User Grimers
(committed) Tue 03-Dec-24 09:08:38
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Re: Hey Broadband Opinions?


[re: AndyPandy] [link to this post]
 
Similar experience here with Airband, initially quite a few dropouts now been rock solid for a while...

Airband FTTP 150/150
Standard User behuk
(member) Tue 03-Dec-24 17:38:10
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Re: Hey Broadband Opinions?


[re: Domark] [link to this post]
 
In reply to a post by Domark:
Thanks but that thread is mostly going about peers and tracerouting and people logging their results. I am looking for actual recent opinions on things that your average user is more concerned about. i.e. stability, reliability, customer support, etc.


The average user on think broadband's forums is probably not the same as the average internet user, but I'm assuming you mean the latter.

In terms of stability and reliability, I've only been connected to their network for a little while but so far all seems fine. See:
- Monitoring of my connection via updown.io
- Monitoring of my connection via think broadband BQM

Hey!Broadband also publish their own network status page.

In terms of customer support, whenever I've emailed their team I've found them to reply quickly and sensibly (i.e. no "Have you tried turning it off and on again" where it isn't warranted).
Standard User behuk
(member) Thu 05-Dec-24 09:11:35
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Re: Hey Broadband Opinions?


[re: behuk] [link to this post]
 
In reply to a post by behuk:
In terms of stability and reliability, I've only been connected to their network for a little while but so far all seems fine. See:
- Monitoring of my connection via updown.io
- Monitoring of my connection via think broadband BQM


Ironically we had a wobble yesterday, in part of my own making. I contacted support about an issue and they tried allocating me a new IP address (fine), but they also accidentally removed my public IP and put me back on Carrier-Grade NAT (bad). The support team were very responsive in replying to my email asking for my public IP to be returned, which was good.
Standard User Domark
(newbie) Thu 05-Dec-24 09:45:34
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Re: Hey Broadband Opinions?


[re: behuk] [link to this post]
 
What is Carrier-Grade NAT and why is it bad?
Standard User DFScale
(member) Thu 05-Dec-24 11:26:12
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Re: Hey Broadband Opinions?


[re: Domark] [link to this post]
 
In reply to a post by Domark:
What is Carrier-Grade NAT and why is it bad?

NAT is network address translation. It is not part of the basic operation of a router, but is necessary for home networks so you can have all of your kit on private IP addresses. For outgoing, any request from a machine on your network is sent out as though it comes from the public interface of your router. For incoming, the internet acts as though any request has come from your router and directs data to the router. The router then deciphers what IP address the packet is intended for and readdresses the data to that address.

Note that NAT actually alters the source or destination address on the packet, where as for ordinary routing, the addressing remains intact and the destination address is always sufficient to route across many routers. Also, the NAT router knows how to re address the incoming packet, because it has labelled the outgoing as coming from a particular port.

So that is NAT. CG NAT is when the ISP repeats the same trick because it does not have enough IP addresses for all of its customers. While NAT works well for the network of a single residential customer, when you use NAT to connect a substantial network to the internet, it becomes a bottleneck for the sheer volume of traffic.There will be a capacity problem in that 65536 ports might be enough for a residential network, but it is pushing things for a large number of such networks. Performance can become poor at busy times.

And what's more some cavalier ISP's use private network addresses, which are reserved for end users, despite there being a reserved CGNAT address range. And they don't tell their end users.

Finally, even if it works technically, I found that Google would frequently bother me with 'Prove you are human' click on the fire hydrant tests and other sites might block you because someone sharing the same CGNAT public address had been IP address blocked for some sort of abuse.
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