ONT missing power supply

Hello,
My son has just moved into a new house and has arranged to have his FTTP fitted, however we have just realised the ONTs power supply is missing.

Do we contact Sky or can we get a replacement online ?

The ONT looks like this:ONT

Thanks

Edited by JeffVader (Sat 01-Mar-25 15:58:21)

Eh? That looks like the ONT, not the PSU. If he has just had it fitted, the techy who fitted it should have left a PSU.

In reply to a post by JeffVader:

Hello,
My son has just moved into a new house and has arranged to have his FTTP fitted, however we have just realised the ONTs power supply is missing.

Do we contact Sky or can we get a replacement online ?

It looks like this PSU
Any 12v PSU should do.

Thanks

In reply to a post by DFScale:

Eh? That looks like the ONT, not the PSU. If he has just had it fitted, the techy who fitted it should have left a PSU.

He's just moved into the house where is it already fitted.
It looks like the previous owners have taken the cable with them !

Edited by JeffVader (Sat 01-Mar-25 15:58:58)

Hi

If your son has just moved into a property where the ONT already existed but the PSU has been removed by the previous owners I would suggest calling Sky and explaining to them in simple terms what has happened so they can hopefully arrange for Openreach to supply a replacement for you.

There are two or three different suppliers of the Openreach ONTs, the one you linked to looks like a Nokia (serial number will start ALCL) if that helps.

Edited by PCJM40 (Sat 01-Mar-25 15:59:21)

In reply to a post by PCJM40:

Hi

If your son has just moved into a property where the ONT already existed but the PSU has been removed by the previous owners I would suggest calling Sky and explaining to them in simple terms what has happened so they can hopefully arrange for Openreach to supply a replacement for you.

There are two or three different suppliers of the Openreach ONTs, the one you linked to looks like a Nokia (serial number will start ALCL) if that helps.

Thanks. His serial number does start with ALCL so it looks like it is a Nokia.

I've got a spare PSU from a FTTC HG612.
This is 12v 1.0a, from what I've read online the ONT is 12v 0.5a so I believe this should work.

But will it fit OK ?
Thanks

Are the connector barrel and pins the same size?

I would get your son to contact the previous house awner and ask for them to return it - as OR or Sky could charge for replacement (probably would not, but they could). And also call Sky and explain.

In reply to a post by JeffVader:

In reply to a post by DFScale:

Eh? That looks like the ONT, not the PSU. If he has just had it fitted, the techy who fitted it should have left a PSU.

He's just moved into the house where is it already fitted.
It looks like the previous owners have taken the cable with them !

Ah, OK, first port of call is to ask the previous owners to return the PSU, then to ask Sky for a replacement.

not sure how he would be able to show you a picture of a PSU that is missing and he has never seen.