Openreach skipped our house for FTTP, what can i do?

Hi,

Need some help understanding the Openreach installation process. Over half our street has FTTP (according to their website https://www.openreach.com/fibre-checker/my-products) installed i think about 12-18 months ago, my neighbour told me

For some reason they skipped the houses at one end of the street, of which i'm one. We have FTTC

How do i find out why our houses were skipped, as Openreach won't talk to me? Is there a way to check the status, i read in some other posts people were able to raise queries with OR, how is that done?

Any help gratefully received, thanks

In reply to a post by JakeSpeed:

Hi,

Need some help understanding the Openreach installation process. Over half our street has FTTP (according to their website https://www.openreach.com/fibre-checker/my-products) installed i think about 12-18 months ago, my neighbour told me

For some reason they skipped the houses at one end of the street, of which i'm one. We have FTTC

How do i find out why our houses were skipped, as Openreach won't talk to me? Is there a way to check the status, i read in some other posts people were able to raise queries with OR, how is that done?

Any help gratefully received, thanks

This form might help, it has the option "I can't get FTTP but my neighbour can".

https://www.openreach.com/forms/fibre-broadband-avai...

HT to @candlerb

Usually when these posts are made it turns out that there's more at play. You haven't been skipped if the deployment has simply stopped before getting to you.

What marks the houses that have FTTP out as being different to the ones that don't have FTTP? Are they obviously built in different eras, is the road ownership status different? Is the network underground instead of overhead?

We had a similar experience, albeit only two properties were missed. I ended up emailing the CEO at BT, and this thankfully started the process of investigating. The houses in this area were DIG and OR had dug the footpath from the nearest Cab and proceed ducting in one direction. Of course our two houses were the opposite direction. So it took 6 months of emails and phone calls, but in the end the last 25 meters or so of ducting in the opposite direction was done, and FTTP installed.

In reply to a post by JakeSpeed:

Hi,

Need some help understanding the Openreach installation process. Over half our street has FTTP (according to their website https://www.openreach.com/fibre-checker/my-products) installed i think about 12-18 months ago, my neighbour told me

For some reason they skipped the houses at one end of the street, of which i'm one. We have FTTC

How do i find out why our houses were skipped, as Openreach won't talk to me? Is there a way to check the status, i read in some other posts people were able to raise queries with OR, how is that done?

Any help gratefully received, thanks

Step 1 - fill in the Openreach form above as said. Wait a few days for the response. Hopefully it will provide some colour as to the issue, and possibly even a solution.

Step 2 - if the response above is inconclusive or otherwise really does not further your cause then take it up with the Openreach CEO directly (actually the executive level complaints handing team - a direct escalation path).

But definitely try Step 1 one first. 😉

Thanks Ripped, this was exactly what i was after!

In reply to a post by jpm:

Usually when these posts are made it turns out that there's more at play. You haven't been skipped if the deployment has simply stopped before getting to you.

What marks the houses that have FTTP out as being different to the ones that don't have FTTP? Are they obviously built in different eras, is the road ownership status different? Is the network underground instead of overhead?

Thanks for the reply & tips. Properties are similar, mine is a 50's house, the rest are all 60s/70s bungalows similar construction, half have FTTP the rest don't. No issues with the road

What is the standard network, isn't it standard to have the ADSL lines underground? It looks like its all underground along the length of the street

In reply to a post by Adduxi:

We had a similar experience, albeit only two properties were missed. I ended up emailing the CEO at BT, and this thankfully started the process of investigating. The houses in this area were DIG and OR had dug the footpath from the nearest Cab and proceed ducting in one direction. Of course our two houses were the opposite direction. So it took 6 months of emails and phone calls, but in the end the last 25 meters or so of ducting in the opposite direction was done, and FTTP installed.

Thanks Adduxi, thats good to know. In our case the cabinet is in an adjacent road, so its not obvious what happened. by DIG do you mean there is no existing underground duct from the pavement to the house? thanks

DiG is shorthand for direct in ground. The cable literally is buried in the ground. There is no ducting.

In reply to a post by Pheasant:

Step 1 - fill in the Openreach form above as said. Wait a few days for the response. Hopefully it will provide some colour as to the issue, and possibly even a solution.

Step 2 - if the response above is inconclusive or otherwise really does not further your cause then take it up with the Openreach CEO directly (actually the executive level complaints handing team - a direct escalation path).

But definitely try Step 1 one first. 😉

Thanks Pheasant, much appreciated. hadn't seen that ceo mail finder before. Thats bookmarked!